{"id":2325759,"url":"https://alion.io/job/aviaryai-forward-deployed-engineer-2","title":"Forward Deployed Engineer","company":{"id":850,"name":"AviaryAI","domain":"helloaviary.ai","url":"https://alion.io/company/aviaryai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-12T07:16:56Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T14:57:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Client Deployment & Success Lead (Forward Deployed Engineer)\nAviaryAI | Chicago, Illinois | In person\nAbout AviaryAI\nAviaryAI builds voice agents for credit unions, banks, and insurers - real calls, real members, real compliance requirements. Backed by Y Combinator, growing fast, millions of calls made.\nAbout the Role\nA forward deployed engineer takes a signed contract and turns it into a live AI agent making real calls and texts, then improves it until it achieves the client's goals.\nYou sit between the client and the platform. When the platform doesn't do something a client needs yet, you don't wait on a ticket. You build the fix yourself, scoped tightly to that client. When the ask is bigger than one client, you scope the problem precisely and hand it to engineering instead of hacking around it.\nThis is a technical role that also manages the relationships, aligns the stakeholders, and earns the trust that makes the work possible.\nWhat You Will Do\nOwn deployment outcomes. Configure the agent: prompts, call flow, transfers, guardrails, SMS fallback - launch it, and optimize until it hits target and holds.\n\nBuild what's missing. When a client's problem needs more than config, write and ship the script or small automation that closes the gap. Know the difference between a fix that's yours to build and a problem that needs to go to engineering.\n\nCreate Repeatable Deployment Systems: Improve onboarding frameworks, document best practices, and refine internal processes so implementations become faster, more predictable, and easier to scale.\n\nCross-Functional Problem Solving: Collaborate with Engineering to resolve technical issues and maintain production performance, translating system behavior into clear business implications and next steps.\n\nStrengthen and Expand Client Partnerships: Identify opportunities for improvement and expanded use cases based on performance data and evolving needs.\n\nInform Product Through Real-World Insights: Surface structured feedback from production environments to engineering and product teams to improve reliability, usability, and overall impact.\n\nFeed the product. You're closer to production than anyone building the platform. What you bring back changes what gets built.\n\nWhat We're Looking For\nMust-haves:\nHigh-Agency Mindset: Takes initiative without waiting for direction. You proactively identify key outcomes, make a plan, and follow through to ensure measurable results.\n\nTechnically Fluent: Comfortable shipping small scripts or automations against real production data. Experience with prompting and evaluating AI outputs. And a functional understanding of data flows and how systems integrate.\n\nStrong Communicator: Communicates effectively to both technical teams and executives by simplifying complexity without losing nuance.\n\nClient Advocacy: Able to quickly build trust and navigate competing priorities. Proven ability to develop long-term relationships.\n\nAdaptable Under Pressure: Skilled in resolving complex issues in dynamic, high-stakes environments.\n\nFast Learner: Quickly grasps new concepts, tools, and domains, accelerating the path to impact and staying ahead in evolving technical and business contexts.\n\nThrives in Fast-Paced Environments: You are energized by environments where priorities shift quickly, stakes are high, and your work makes a visible impact.\n\nYou don't need financial services or conversational AI experience - both are learnable fast. What matters more is judgment about how a real person reacts when things don't go as scripted.\nNice to haves:\n1 - 3 years of experience in implementation, client success, operations, QA, or support.\n\nExperience in fintech, insurance, or financial services\n\nExperience in conversational AI, voice workflows, or contact center technology.\n\nWhy You’ll Love This Role\nYou get to shape AI systems that are helping millions of people navigate their financial lives.\nYou’ll be a part of a small, elite team where your contributions have a measurable impact on AviaryAI’s growth trajectory and direction.","description_format":"text","description_chars":4045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-12T07:16:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/aviaryai-forward-deployed-engineer-2","json_url":"https://alion.io/job/aviaryai-forward-deployed-engineer-2.json","meta":{"generated_at":"2026-10-16T18:25:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":850},"rest":"https://alion.io/mcp/rest/get_company?id=850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faviaryai-forward-deployed-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faviaryai-forward-deployed-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faviaryai-forward-deployed-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aviaryai-forward-deployed-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faviaryai-forward-deployed-engineer-2"}]}