{"id":2666258,"url":"https://alion.io/job/avid-api-support-engineer","title":"API Support Engineer","company":{"id":42907,"name":"Avid","domain":"avid.com","url":"https://alion.io/company/avid-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"C#","optional":true},{"name":"C++","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-16T08:24:09Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nThis role sits within Customer Care ensures API and SDK related issues are properly triaged, diagnosed, documented, and when required escalated to Engineering with high-quality reproduction and context. The API Support Engineer plays a critical role in partner enablement, post-sale success, and protecting Engineering capacity by handling reactive API support demand.\nThis is not a product development role. It is a post-sales, customer-facing technical support role with deep API expertise.\nWhy This Role Matters\nAs Avid expands its API and extensibility strategy, partner and developer demand will continue to grow. The API Support Engineer ensures that:\nAPI issues are handled with speed, clarity, and accountability \nCustomers and partners can successfully build on our platform \nSupport demand scales sustainably as adoption increases \nEngineering teams remain focused on planned roadmap delivery \nKey Responsibilities\nAPI & Developer Support\nProvide technical support to customers and partners actively building on Avid APIs and SDKs \nAssist with API usage, authentication, licensing, configuration, testing, and troubleshooting \nDiagnose reported issues, validate expected vs. actual API behavior, and identify root cause where possible \nSupport both synchronous and asynchronous interactions (cases, calls, partner escalations) \nTriage & Escalation\nServe as an escalation point for API-related cases from frontline Support \nReproduce issues in test environments and gather logs, payloads, and diagnostic data \nClearly distinguish between: \nUsage or implementation issues \nDefects or regressions \nPartner-specific issues (e.g., third-party extensions) \nEscalate confirmed defects to Engineering with complete reproduction steps, impact assessment, and supporting evidence \nPartner Developer Support\nSupport technology partners and developers building Panel SDK extensions or API-driven integrations \nHelp partners navigate integration patterns, limitations, and best practices \nRoute issues appropriately when responsibility lies with third-party partners \nDocumentation & Knowledge Management\nContribute to API documentation, troubleshooting guides, and developer knowledge base articles \nIdentify documentation gaps that drive repeat support cases \nPartner with Engineering and Product to ensure documentation reflects real-world usage and support learnings \nCross-Functional Collaboration\nWork closely with Engineering, Product, and Partner teams to provide feedback on API usability and recurring issues \nHelp protect Engineering capacity by ensuring only validated, well-scoped issues are escalated \nParticipate in incident response and post-incident reviews when API issues impact customers or partners \nRequired Qualifications\nStrong experience supporting or working with APIs in a customer-facing or technical support capacity \nHands-on experience with REST APIs, JSON, HTTP methods, authentication (OAuth, tokens, etc.) \nAbility to read and reason about code (JavaScript, Python, or similar), even if not writing production code \nExperience reproducing technical issues and communicating them clearly to Engineering teams \nComfort working directly with customers and partners on complex technical problems \nStrong written communication skills for case updates, documentation, and escalation notes \nPreferred Qualifications\nExperience supporting SDKs, developer platforms, or extensibility frameworks \nAbility to read and understand C++, C# or C code and understand compiling requirements, even if not writing the code itself \nFamiliarity with media, broadcast, or production workflows is a plus \nFamiliarity with Avid software and systems is a plus \nExperience working with third-party partners or developer ecosystems \nPrior experience in L2/L3 Support, Support Engineering, or Technical Account Support roles \nAvid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n#LI-Remote #L1-CME1\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T02:38:41Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":0.9,"age_days":11,"expected_fill_days":32,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avid-api-support-engineer","json_url":"https://alion.io/job/avid-api-support-engineer.json","meta":{"generated_at":"2026-10-16T21:02:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42907},"rest":"https://alion.io/mcp/rest/get_company?id=42907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favid-api-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favid-api-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favid-api-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avid-api-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favid-api-support-engineer"}]}