{"id":2666265,"url":"https://alion.io/job/avid-customer-care-specialist-i","title":"Customer Care Specialist I","company":{"id":42907,"name":"Avid","domain":"avid.com","url":"https://alion.io/company/avid-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-20T17:54:26Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nJOB SUMMARY\nAvid Technology is looking for a Customer Care Specialist to join our team based in Manila. This is a great opportunity for someone with a balance of technical skills and customer care expertise to help drive the success of some of Avid’s largest customers.\nAt Avid, our vision is to empower the connection between content creators and consumers for the joy and enlightenment of people everywhere. As a Technical Support Expert at Avid, your responsibility is to provide an excellent customer experience for our clients by anticipating and resolving customer challenges or issues in a manner that exceeds customer expectations. The successful candidate is energized by making customers happy and is driven to create success in challenging situations through creative problem solving, communication, and persistence.\nRESPONSIBILITIES AND DUTIES\nAbout the Role\nProviding technical support for Avid's news production solutions, predominantly Media Central | Newsroom Management and related products to customers in the professional broadcast segment and resellers.\n\nManaging support cases through web-based submissions and via phone for emergency level issues.\n\nDocumenting your troubleshooting analysis and solutions found.\n\nAdhering to Avid's contractual SLAs (Service Level Agreements).\n\nYou will serve as the customer's primary point of contact.\n\nYou will own customer issues, from start to finish.\n\nAbout You\nYou have a passion for technology.\n\nYou are keen to learn workflow and how the Media Central | Newsroom Management system integrates with other components in Avid's Media Central Product range.\n\nYou are a keen problem solver, excelling at figuring out logic puzzles with a unique ability think on your feet.\n\nYou are self-starter who is comfortable with taking the initiative.\n\nSometimes you won't know the right answer, but you're the kind of person who is always up for the challenge.\n\nYou'll rely on your resources and your team and quickly research a response.\n\nQUALIFICATIONS\nBA (hons) or BSc (Hons) in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production (or similar).\n\nYou possess a high degree of computer literacy including knowledge on Virtual Machines\n\nKnowledge of Red Hat/CentOS/Ubuntu Linux distributions and computer programming is required - so you are confident in working with command line based OS / applications\n\nKnowledge of network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.\n\nAvid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":2912,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T02:38:41Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.642,"p_room":0.36,"age_days":42,"expected_fill_days":24,"reasons":["conf:36","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/avid-customer-care-specialist-i","json_url":"https://alion.io/job/avid-customer-care-specialist-i.json","meta":{"generated_at":"2026-10-22T07:49:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42907},"rest":"https://alion.io/mcp/rest/get_company?id=42907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favid-customer-care-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favid-customer-care-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favid-customer-care-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avid-customer-care-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favid-customer-care-specialist-i"}]}