{"id":2666261,"url":"https://alion.io/job/avid-technical-support-engineer","title":"Technical Support Engineer","company":{"id":42907,"name":"Avid","domain":"avid.com","url":"https://alion.io/company/avid-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-16T08:24:09Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nABOUT AVID\nAvid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.\nTo learn how Avid powers greater creators or for more information, visit www.avid.com.\nJOB SUMMARY\nAt Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news. Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.\nPlease note this role is to be performed remotely (100% home office) as a night shift, to ensure alignment to EST time zone.\nRESPONSIBILITIES AND DUTIES\nProvides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production\nWork within a global support team covering 24x7x365 operations\nAble to write effective handoff from shift-to-shift for support issues\nProvides proactive patch/upgrade planning including version compatibility\nCreates and manages support cases in Avid’s case management system as appropriate\nReproduces and logs bugs as required\nEngages additional specialized Avid resources when needed\nFollows up on customer issues with appropriate Avid internal groups\nLiaises with appropriate Avid management on a periodic basis to ensure visibility\nAdheres to Avid’s relevant contractual SLAs (Service Level Agreements)\nSKILLS\nYou have a passion for Avid technology and expert knowledge of Avid solutions.\nYou have expert knowledge of post-production workflows.\nYou have experience in the Media Industry (Production and Post-Production)\nYou are a mature technology professional with exemplary judgment and business acumen.\nYou will own customer issues, from start to finish.\nYou are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.\nYou are self-starter who is comfortable with taking the initiative.\nSometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.\nYou will rely on your resources and your team and quickly research a response.\nQUALIFICATIONS\nBA (Hons) or BSc in relevant degree such as Media, Electronics or Computing\nExisting knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred\nKnowledge of post-production workflows, terminology, and equipment a plus\nBroadcasting experience a plus, but not a requirement\nKnowledge about network architecture and troubleshooting required\nKnowledge about Linux shell and computer programming is a plus.\nExcellent English verbal and written communication skills required; second language is a plus\nAvid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n#LI-Remote\n#LI-RM1\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T02:38:41Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":16,"expected_fill_days":32,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avid-technical-support-engineer","json_url":"https://alion.io/job/avid-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T22:58:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42907},"rest":"https://alion.io/mcp/rest/get_company?id=42907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favid-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favid-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favid-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avid-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favid-technical-support-engineer"}]}