{"id":748216,"url":"https://alion.io/job/avidbots-field-service-technician","title":"Field Service Technician","company":{"id":58079,"name":"Avidbots","domain":"avidbots.com","url":"https://alion.io/company/avidbots","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":620},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-07-10T00:00:00Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-31T16:31:12Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"About Avidbots\nAvidbots is bringing robots to everyday life to expand human potential. Its first product to deliver on this vision is Neo - a self-driving floor scrubber. Neo is widely deployed and trusted by the world’s leading facilities and building services companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company that offers comprehensive service and support to customers on five continents.\nAbout the Role\nWe are looking for an enthusiastic, talented Field Service Technician. Our ideal candidate loves to solve electrical and mechanical issues and understand how different pieces of our robots are put together. You are technically competent, located in the Vancouver metro area and will actively service and support our robots locally and nationwide. Our ideal candidate loves to be out in the field, build relationships with customers, and provide training to use our product successfully in their environment.\nYou thrive in a fast-moving & dynamic environment and enjoy working independently while being part of a larger customer care team. The Field Service Technician will be critical to our customers’ success and will have a tremendous impact on the future growth of Avidbots in North America. This role is within Avidbots’ Customer Care department. The location require is\nHow you will make a difference\nProvide amazing customer and equipment support, from the depot and on-site.\nBuild positive relationships with customers in person and communicate well through email, and phone conversations.\nDiagnose issues or technical problems, including electrical, mechanical and software-related service issues.\nUnderstand customer questions or concerns and make appropriate recommendations.\nCreate and maintain accurate records within internal systems\nSolve problems as issues arise, working with all required teams in order to resolve effectively every time\nSupport robot operations remotely with our web-based monitoring software.\nPresent training materials to customers and teach them to use all aspects of the robot.\nDocument customer feedback, findings in the field, and work order details\nKey skills and experience\nDiploma, degree, or 2-5 years of experience in an associated field such as electronics, mechanics or robotics.\nAbility to troubleshoot, test, repair and service technical equipment.\nExceptional manual dexterity and high attention to detail.\nComfortable and experienced at fault-finding by reading schematics and wiring diagrams.\nAbility to work flexible shifts and adapt to changing work schedules.\nWillingness and ability to travel anywhere in North America. \nHold a valid and up-to-date driver’s license and passport.\nDriven individual, passionate about robotics, self-starter and works well as part of a small support team.\nPrevious experience in a customer-facing role\nNice to have\nExperience working with electronics or electro-mechanical devices.\nExperience servicing floor cleaning equipment.\nExperience working with computers and software tools (Linux experience ideal).\nExperience towing small to medium 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