{"id":2858788,"url":"https://alion.io/job/avis-budget-group-manager-cx-ops-enablement","title":"Manager, CX Ops Enablement","company":{"id":1789668,"name":"Avis Budget Group","domain":"avisbudgetgroup.com","url":"https://alion.io/company/avisbudgetgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":83,"ghost_share":0,"stale_share":0.735,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitestone, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-22T17:35:25Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Driven to be the Best\nPeople. Performance. Purpose.\nAt Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.\nThe Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers, District Managers, and location teams to drive execution, accountability, and adoption of CX initiatives across the region’s network of locations.\nThis leader is the primary field-facing extension of the CX Operations Enablement team, translating enterprise CX standards and priorities into consistent, on-the-ground execution. Success requires strong field credibility, hands-on coaching skill, and the ability to hold frontline leaders accountable for measurable improvements in customer experience.\nThis position reports to the Sr. Director, CX Operations Enablement.\nWhat You'll Do:\nRegional CX Performance OwnershipMonitor and evaluate location-level CX performance and service standard compliance across the region.\nOwn regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.\nIdentify performance trends, gaps, and outliers across districts and locations within the region.\n\nField Partnership & Performance ImprovementPartner with field leaders - Regional VPs, District Managers, and City Managers - to develop and execute performance improvement plans.\nWork directly with location teams to address root causes impacting customer experience.\nDrive accountability for CX outcomes at the district and location level.\n\nCX Initiative AdoptionDrive adoption of CX initiatives, technology, training, and operational best practices across the region.\nSupport rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level.\nProvide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools.\n\nLocation Reviews & CoachingConduct location reviews to identify gaps in execution and service standard adherence.\nCoach field leaders on customer experience and service performance, building capability across the region.\nReinforce a customer-centric culture through regular presence, observation, and structured feedback.\n\nWhat Success Looks Like in the First 6-12 MonthsMeasurable improvement in regional CX metrics (NPS, complaints, service recovery).\nStrong, trusted working relationships with Regional VPs, District Managers, and City Managers.\nConsistent adoption of CX initiatives and standards across the region’s locations.\nA regular cadence of location reviews and coaching that drives sustained, not episodic, improvement.\n\nPerks You’ll Get:\nAccess to Medical, Dental, Vision, Life and Disability insurance\nEligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages\n401(k) Retirement Plan with company matched contributions\nFull training to learn the business and enhance professional skills\nEmployee discounts, including discounted prices on the purchase of Avis/Budget cars\nAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more\nWhat We're Looking For:\nRequired QualificationsBachelor’s degree in Business, Operations, Customer Experience, or a related field.\n5+ years of experience in multi-unit operations, customer experience, or field performance management.\nProven ability to influence and drive accountability with field leaders without direct authority.\nStrong analytical and problem-solving skills, with comfort using performance data to guide action.\nWillingness to travel extensively within the assigned region.\n\nPreferred QualificationsExperience in car rental, travel, hospitality, retail, or airline industries.\nBackground coaching or developing frontline and district-level leaders.\nFamiliarity with CX measurement systems and Voice of Customer programs.\n\nThe annual starting salary for this position is between $80,000 - $120,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.\nWho We Are:\nHere at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.\nOur culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.\nWe are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.\nAvis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.\nThis advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.\nWhitestoneNew YorkUnited States of America","description_format":"text","description_chars":5966,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Car Rental"],"lifecycle":[{"event":"open","at":"2026-10-19T15:39:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.28,"age_days":59,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/avis-budget-group-manager-cx-ops-enablement","json_url":"https://alion.io/job/avis-budget-group-manager-cx-ops-enablement.json","meta":{"generated_at":"2026-10-22T20:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1789668},"rest":"https://alion.io/mcp/rest/get_company?id=1789668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favis-budget-group-manager-cx-ops-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favis-budget-group-manager-cx-ops-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favis-budget-group-manager-cx-ops-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avis-budget-group-manager-cx-ops-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favis-budget-group-manager-cx-ops-enablement"}]}