{"id":3646881,"url":"https://alion.io/job/avispa-admin-support-facilities-help-desk-assistant","title":"Admin Support & Facilities Help Desk Assistant","company":{"id":4375425,"name":"Avispa","domain":"avispaglobal.com","url":"https://alion.io/company/avispaglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"JobScore","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"closed","first_seen_at":"2026-11-02T16:03:03Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T17:42:44Z","board_verified":false,"closed_at":"2026-11-03T17:42:44Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Admin Support & Facilities Help Desk Assistant PMOUNTJP00001856\nHourly pay: $28/hr\nWorksite: Leading digital streaming network (New York, NY 10036 - Onsite)\nW2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL\n40 hours/week, 4 Month Assignment\nA leading digital streaming network seeks an Admin. Support & Help Desk Assistant to provide general Facilities administrative support and assist with the Help Desk function, receiving and dispatching services for the employee population.\nAdmin Support & Facilities Help Desk Assistant Responsibilities:\nPerform routine clerical and administrative functions for the Facilities department and the VP of Facilities Operations, including drafting correspondence, filing, records retention, organizing paper and electronic files, Facilities support documents, and municipal records using file management tools, sorting drawings in a centralized repository by floor/project, and updating Facilities documents and drawings while monitoring other sites' maintenance of similar documents.\nServe as second person at the Facilities Help Desk, responding to employee service requests received through the Computer Maintenance Management System (CMMS), Slack, email, or a dedicated Help Desk phone line, logging and dispatching tickets to Facilities personnel and in-house vendors in real time, reviewing tickets for categorization and assignment, coordinating with Facilities Supervisors to dispatch unassigned tickets, and closing tickets.\nCoordinate landlord services by submitting tickets through landlord portals for various sites, including freight elevator reservations and after-hours HVAC services or impairments related to maintenance, construction, events, or after-hours activities, and maintain and update Certificate of Insurance requirements for all vendors performing work in the building, including at other sites, submitting insurance forms to landlords.\nWork with Facilities Supervisors and Management to track maintenance personnel workload, adjust schedules, maintain preventive maintenance service schedules, and make changes to the CMMS system.\nSupport assigned duties, event setups, and late after-hours services such as studio activity, screenings, and events, serve as a centralized CMMS resource for other sites by communicating Facilities guidelines, procedures, and processes, and collaborate with departmental team leaders, maintenance and landlord personnel, studio production, and the events team.\nAdmin Support & Facilities Help Desk Assistant Qualifications:\n2-4 years of experience in building operations or facilities management, with an understanding of working in a corporate environment.\nUnderstanding of basic building operations systems and customer service.\nBasic computer skills, including Microsoft Office (Word, Excel, Outlook), Slack, Ariba, and ServiceNow.\nPowerPoint experience is preferred.\nExperience with Facilities CMMS is preferred.\nShift:\n9:00 AM to 6:00 PM, with staggered shift coverage as determined by Facilities 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