{"id":2573915,"url":"https://alion.io/job/avispaglobal-customer-service-representative","title":"Customer Service Representative","company":{"id":4375425,"name":"Avispaglobal","domain":"avispaglobal.com","url":"https://alion.io/company/avispaglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"JobScore","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:46:56Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T15:09:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Representative 3514747\nHourly pay: $28/hr\nWorksite: Leading medical institution (Los Angeles, CA 90024 - Onsite)\nW2 Employment,Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL\n40 hours/week, 6 Month Assignment\nA leading medical institution is seeking a Customer Service Representative to handle patient account inquiries, collections, and refunds in a high-volume healthcare call center.\nCustomer Service Representative Responsibilities:\nHandle inbound and outbound calls in a call center environment, addressing and resolving patient account concerns and patient collections.\nIdentify patient overpayments based on explanations of benefits, and accurately process refunds, transfer requests, and account reconciliations.\nDocument patient accounts indicating resolution or escalation to the next level, keeping clear records of all actions taken.\nPerform duties in the call center and patient accounting systems (Epic), using appropriate codes for patient concerns and routing follow-ups to the appropriate work queues.\nCustomer Service Representative Qualifications:\n3+ years of customer service experience within a hospital or healthcare setting.\nGeneral knowledge of patient financial responsibilities.\nFamiliarity with electronic health record systems, particularly Epic, is preferred.\nShift:\nMonday to Friday, 7:30 AM to 5:30 PM.\n(H)","description_format":"text","description_chars":1375,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-14T23:35:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/avispaglobal-customer-service-representative","json_url":"https://alion.io/job/avispaglobal-customer-service-representative.json","meta":{"generated_at":"2026-10-15T17:34:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375425},"rest":"https://alion.io/mcp/rest/get_company?id=4375425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favispaglobal-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favispaglobal-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favispaglobal-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avispaglobal-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favispaglobal-customer-service-representative"}]}