{"id":1190686,"url":"https://alion.io/job/aviva-canada-customer-sales-advisor-2","title":"Customer Service Advisor","company":{"id":1074183,"name":"Aviva Canada","domain":"aviva.ca","url":"https://alion.io/company/aviva-ca","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28800,"max":31767,"currency":"GBP","period":"year","gross":null,"usd_annual":42205},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:38:36Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T03:04:56Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Customer Service Advisor - Green Flag Rescue - Salary: £28,600 - £31,767\nThis is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied.\nA bit about the job:\nBe the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.\nDrive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover.\nDeliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.\nAccurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards.\nWork collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets.\nWorking Hours:\nThis is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:\nMonday to Friday: 8:00am - 9:00pm\nSaturday: 9:00am - 6:00pm\nSunday: 9:00am - 5:00pm\nSkills and experience we're looking for:\n Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.\nStrong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.\nExcellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.\nAbility to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.\nGood IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.\nWhat you'll get for this role:\nOur purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.\nStarting salary between £28,800 and £31,767 (depending on skills, experience and qualifications)\nBonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)\nGenerous pension scheme, for example if you put in 8%, Aviva adds 14%\n25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days\nAviva-funded Private Medical Benefit to help you get expert support when you need it\nUp to 40% discount on Aviva products, plus access to retailer discounts\nUp to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme\nBrilliantly supportive policies including parental and carer's leave\nFlexible benefits to suit you, including sustainability options such as cycle to work\nBe part of our Aviva Communities and use your 3 paid volunteering days to help others\nA wide range of wellbeing support, tools and resources\nAviva is for everyone:\nWe're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply.\nWe also consider all forms of flexible working, including part-time and job share arrangements.\nWe flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues.\nWe'd love it if you could submit your application online. 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