{"id":1140994,"url":"https://alion.io/job/aviva-canada-inbound-customer-advisor-wealth","title":"Inbound Customer Advisor (Wealth)","company":{"id":1074183,"name":"Aviva Canada","domain":"aviva.ca","url":"https://alion.io/company/aviva-ca","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26900,"max":30742,"currency":"GBP","period":"year","gross":null,"usd_annual":40724},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T03:00:53Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Kick Start Your Customer Service Career with Aviva\nKick Start Your Customer Service Career with Aviva\nInbound Customer Advisor - Starting salary between £26,900 - £30,742 (depending on hours, location, skills and experience)\nOur standard full-time contracts are for 35 hours per week (with options for part time working).\nAllocated shift pattern between 08:00 - 17:00 Monday - Friday\nWe love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.\nCustomer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!\nA bit about the job:\nWe want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.\nYou will be part of our our Wealth Organisation, providing telephony support in one of our areas:\nInvestment Bonds\n\nPension Savings\n\nPlatform Investments\n\nBut don’t worry about the product, it’s the care that you can bring to our customers that we care about most!\nOur products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.\nSkills and experience we’re looking for:\nExcellent communication skills and a great phone manner with the ability to build rapport and show empathy\n\nBe a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you\n\nSomeone who enjoys working and learning with others around them to deliver fantastic customer service\n\nThe ability to understand our digital methods and how they can make things simple and quick for our customers\n\nA positive, can-do attitude with the ability to have difficult conversations and overcome objections\n\nWhat you’ll get for this role\nOur purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.\nStarting salary between £26,900 - £30,742 (depending on hours, skills and experience) plus additional benefits.\n\nBonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.\n\nGenerous pension scheme - Aviva will contribute up to 14%, depending on what you put in.\n\n25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days\n\nAviva-funded Private Medical Benefit to help you get expert support when you need it\n\nMake your money go further - Up to 40% discount on Aviva products, and other retailer discounts\n\nUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme\n\nBrilliantly supportive policies including parental and carer’s leave\n\nFlexible benefits to suit you, including sustainability options such as cycle to work\n\nMake a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others\n\nWe take your wellbeing seriously with lots of support and tools\n\nPlease note this job role is not sponsorable under the Home Office points based system. \nTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.\nAviva is for everyone\nWe’re inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.\nWe flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.\nTo find out more about working at Aviva take a look here\nWe'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Navya Elligeti a email ","description_format":"text","description_chars":4674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-23T11:22:22Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.541,"p_room":0.55,"age_days":36,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":40724,"is_top_pay":false},"html_url":"https://alion.io/job/aviva-canada-inbound-customer-advisor-wealth","json_url":"https://alion.io/job/aviva-canada-inbound-customer-advisor-wealth.json","meta":{"generated_at":"2026-10-20T10:52:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1074183},"rest":"https://alion.io/mcp/rest/get_company?id=1074183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faviva-canada-inbound-customer-advisor-wealth"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faviva-canada-inbound-customer-advisor-wealth"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faviva-canada-inbound-customer-advisor-wealth"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aviva-canada-inbound-customer-advisor-wealth\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faviva-canada-inbound-customer-advisor-wealth"}]}