Pensions Customer Service Advisor

PensionsCustomer Service Advisor- Starting salary between£26,900 to £33,885(depending on hours,skillsand experience) plusadditionalbenefits

We are looking forCustomer Service Expertsto join our rapidly expanding Bulk Purchase Annuity administration team. We want you to help us deliver thevery bestservice to our customers and pension scheme trustees.

A bit about the job:

We’relooking to recruit for our Contact Team, which is primarily a phone-based role. So, if you have a passion for delivering best in class telephony service by driving up first point resolution, supporting vulnerable customers and acting on what gets in the way of great customer outcomes,then this is the job for you!

Skills and experiencewe’relooking for:

• Strong verbal and written communication skills, with the ability to resolve customer’s questions over the phone where possible and use problem-solving skills toidentifythe things that get in the way.

• Ability toidentifyand support vulnerable customers through their significant life events, including choosing their retirement options and dealing with bereavement.

• Ability to understand the varied and sometimes complicated benefits in our customer’s defined benefit pensions and communicate this clearly to them.

• Ability to follow processes andprocedures andidentifyopportunities for improvement in customer journeys and our systems.

• Great teamwork skills as well as the ability to manage and prioritise your own workload effectively.

• Experience in working in a contact centre, pensions administration or the financial services environment would beadvantageous, howeverwhat’sessential is the mental agility and desire to learn our processes and deliver excellence to our customers.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Startingsalary between £26,900 to £33,885 (depending onhours, location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generouspension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 daysholiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through ourMatching Share Plan and share in the success of Aviva with ourSave As You Earn scheme

• Brilliantlysupportive policies including parental and carer’s leave

• Flexible benefits to suit you, includingsustainability options such as cycle to work

• Make a difference, be part of ourAviva Communities and use your 3paid volunteering days to help others

• We take yourwellbeing seriously with lots of support and tools

• Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’reinclusive andwelcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And ifyou’rein a job share just apply as a pair.

We flex locations,hoursand working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere

We interview every disabled applicant who meets theminimumcriteria for the job. Onceyou’veapplied, please send us an email stating that you have a disclosed disability, andwe’llinterview you.

We’dlove it if you couldsubmityour application online. If yourequirean alternative method of applying, please reach out to Soubhagya Birat by emailing [email protected]