{"id":1141026,"url":"https://alion.io/job/aviva-canada-pensions-customer-service-advisor","title":"Pensions Customer Service Advisor","company":{"id":1074183,"name":"Aviva Canada","domain":"aviva.ca","url":"https://alion.io/company/aviva-ca","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26900,"max":33885,"currency":"GBP","period":"year","gross":null,"usd_annual":45019},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-11T09:55:05Z","board_verified":false,"closed_at":"2026-10-11T09:55:05Z","days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"PensionsCustomer Service Advisor- Starting salary between£26,900 to £33,885(depending on hours,skillsand experience) plusadditionalbenefits\nWe are looking forCustomer Service Expertsto join our rapidly expanding Bulk Purchase Annuity administration team. We want you to help us deliver thevery bestservice to our customers and pension scheme trustees.\nA bit about the job:\nWe’relooking to recruit for our Contact Team, which is primarily a phone-based role. So, if you have a passion for delivering best in class telephony service by driving up first point resolution, supporting vulnerable customers and acting on what gets in the way of great customer outcomes,then this is the job for you!\nSkills and experiencewe’relooking for:\nStrong verbal and written communication skills, with the ability to resolve customer’s questions over the phone where possible and use problem-solving skills toidentifythe things that get in the way.\n\nAbility toidentifyand support vulnerable customers through their significant life events, including choosing their retirement options and dealing with bereavement.\n\nAbility to understand the varied and sometimes complicated benefits in our customer’s defined benefit pensions and communicate this clearly to them.\n\nAbility to follow processes andprocedures andidentifyopportunities for improvement in customer journeys and our systems.\n\nGreat teamwork skills as well as the ability to manage and prioritise your own workload effectively.\n\nExperience in working in a contact centre, pensions administration or the financial services environment would beadvantageous, howeverwhat’sessential is the mental agility and desire to learn our processes and deliver excellence to our customers.\n\nWhatyou’llget for this role:\nOur purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.\nStartingsalary between £26,900 to £33,885 (depending onhours, location, skills, experience, and qualifications)\n\nBonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.\n\nGenerouspension scheme - Aviva will contribute up to 14%, depending on what you put in.\n\n25 daysholiday plus bank holidays, and you can choose to buy or sell up to 5 days\n\nMake your money go further - Up to 40%discount on Aviva products, and other retailer discounts\n\nUp to £1,200 of free Aviva shares per year through ourMatching Share Plan and share in the success of Aviva with ourSave As You Earn scheme\n\nBrilliantlysupportive policies including parental and carer’s leave\n\nFlexible benefits to suit you, includingsustainability options such as cycle to work\n\nMake a difference, be part of ourAviva Communities and use your 3paid volunteering days to help others\n\nWe take yourwellbeing seriously with lots of support and tools\n\nTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.\n\nAviva is for everyone:\nWe’reinclusive andwelcome everyone - we want applications from people with diverse backgrounds and experiences.\nExcited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And ifyou’rein a job share just apply as a pair.\nWe flex locations,hoursand working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.\nTo find out more about working at Aviva take a lookhere\nWe interview every disabled applicant who meets theminimumcriteria for the job. Onceyou’veapplied, please send us an email stating that you have a disclosed disability, andwe’llinterview you.\nWe’dlove it if you couldsubmityour application online. If yourequirean alternative method of applying, please reach out to Soubhagya Birat by emailing ","description_format":"text","description_chars":4046,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-23T11:22:22Z"},{"event":"close","at":"2026-10-11T09:55:05Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":45019,"is_top_pay":false},"html_url":"https://alion.io/job/aviva-canada-pensions-customer-service-advisor","json_url":"https://alion.io/job/aviva-canada-pensions-customer-service-advisor.json","meta":{"generated_at":"2026-10-29T07:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1074183},"rest":"https://alion.io/mcp/rest/get_company?id=1074183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faviva-canada-pensions-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faviva-canada-pensions-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faviva-canada-pensions-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aviva-canada-pensions-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faviva-canada-pensions-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1141026}},{"tool":"search_jobs","arguments":{"company":"aviva.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1141026},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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