{"id":2274864,"url":"https://alion.io/job/aviva-customer-expert","title":"Customer Expert","company":{"id":5456,"name":"Aviva","domain":"aviva.com","url":"https://alion.io/company/aviva","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"TalentPools","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-17T07:20:18Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T00:45:15Z","board_verified":true,"closed_at":null,"days_open":209,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":208},"description":"What you'll get for this role:Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.\n Starting salary between £26,900 and £29,650. Full-time contracts are 35 hours per week, with part-time options available. Once training is complete, you'll also have the opportunity to apply for a 40-hour contract.\n Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's).\n Generous pension scheme, for example if you put in 8%, Aviva adds 14%.\n 25 days' holiday plus bank holidays, and you can choose to buy or sell up to 5 days.\n Aviva-funded Private Medical Benefit to help you get expert support when you need it.\n Make your money go further with up to 40% discount on Aviva products, plus other retailer discounts.\n Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success with our Save As You Earn scheme.\n Brilliantly supportive policies including parental and carer's leave.\n Flexible benefits to suit you, including sustainability options such as cycle to work.\n Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.\n We take your wellbeing seriously with lots of support and tools available.\nTake a look to learn more. Put a salary into our calculator to see what your total Aviva Reward could be.\nAviva is for everyone:\nWe're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.\nWe flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.\nTo find out more about working at Aviva, take a look here.\nWe'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Soubhagya at .","description_format":"text","description_chars":2359,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Asset Management & Funds","Venues"],"lifecycle":[{"event":"open","at":"2026-10-11T08:53:59Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.208,"p_room":0.28,"age_days":208,"expected_fill_days":24,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/aviva-customer-expert","json_url":"https://alion.io/job/aviva-customer-expert.json","meta":{"generated_at":"2026-10-13T02:23:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5456},"rest":"https://alion.io/mcp/rest/get_company?id=5456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faviva-customer-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faviva-customer-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faviva-customer-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aviva-customer-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faviva-customer-expert"}]}