{"id":4317824,"url":"https://alion.io/job/avl-list-software-operations-engineer-ii","title":"Software Operations Engineer II","company":{"id":54752,"name":"AVL List","domain":"avl.com","url":"https://alion.io/company/avl-list","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Visual Basic","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:08:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"AVL Test Systems Inc offers a job in the United States (US) as\nSoftware Operations Engineer II\nTechnical enough to solve the problem. Customer-focused enough to understand why it matters.\nWe’re looking for a Software Customer Success professional to join AVL and work directly with our automotive customers at the intersection of software, test automation, and customer success. This position will be primarily based onsite at a customer location in Dearborn, Michigan, providing hands-on support and serving as a trusted partner and technical liaison to the customer while collaborating closely with AVL teams across the globe.\nYou’ll help customers get maximum value from AVL software, support adoption and deployment, take ownership of challenges and escalations, and bring together the right people across our global organization to get issues resolved.\nIf you enjoy working directly with customers, solving complex technical problems, and taking real ownership rather than simply handing off the next support ticket, this could be a great next step. Come help us turn great technology into successful customers and long-term partnerships.\nLocation: Primarily onsite at a customer facility in Dearborn, MI, around 5-10% local travel, with collaboration across AVL's broader North American and global teams.\nApplicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.\nROLES:\nCreates software success plans for customer to ensure customer retention.\nProvides input for process and operations improvement to AVL leadership.\nEducates customer on AVL software capabilities, optimize usage of AVL software.\nOwnership of customer issues until resolution including escalation management.\nSoftware delivery and software deployment support.\nProvides regular status updates and KPI reports to AVL internally and to customer.\nContinuously aligns with global support teams.\nRelays customer feedback and be customer advocate internally.\nUnderstands customer IT environments and requirements.\nLearns and leverages successful concepts, practices and procedures across multiple customers.\nRelies on experience and judgment to plan and accomplish goals.\nA wide degree of creativity and latitude is expected.\nOther duties/tasks as identified and communicated.\nTravel required.\nQUALIFICATIONS/SKILLS:\nBachelor’s degree in mechanical or computer engineering or equivalent preferred\n3-5+ years’ experience in related field\n1+ years’ experience in a software development / management environment preferred\nFor required local/regional travel, the individual must have a reliable personal vehicle/transportation.\nCompleted course(s) related to test automation systems, emissions, etc.\nExcellent written and oral communication skills.\nUnderstanding of electrical and mechanical processes.\nAble to read and understand basic electrical and mechanical schematics and drawings.\nThorough knowledge of PC operations, structure, MS Windows, and computer networking required.\nWorking experience with test automation equipment preferred.\nExperience with emissions bench, fuel measurement systems and ECU/PCM controllers preferred.\nUnderstanding of internal combustion engine theory and operation preferred.\nVisual C++, ATL, COM/ActiveX, Visual Basic programming languages knowledge\nWe look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Veterans/Disabled.\nIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.\nABOUT AVL NORTH AMERICA\nAVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.","description_format":"text","description_chars":4050,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Automotive Manufacturing","Test & Measurement Instruments","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-14T17:08:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T19:31:02Z"},"pay":null,"html_url":"https://alion.io/job/avl-list-software-operations-engineer-ii","json_url":"https://alion.io/job/avl-list-software-operations-engineer-ii.json","meta":{"generated_at":"2026-11-14T19:31:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54752},"rest":"https://alion.io/mcp/rest/get_company?id=54752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favl-list-software-operations-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favl-list-software-operations-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favl-list-software-operations-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avl-list-software-operations-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favl-list-software-operations-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4317824}},{"tool":"search_jobs","arguments":{"company":"avl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4317824},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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