{"id":4289712,"url":"https://alion.io/job/avnet-customer-service-representative-10","title":"Customer Service Representative","company":{"id":723170,"name":"Avnet","domain":"avnet.com","url":"https://alion.io/company/avnet-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":70,"ghost_share":0.014,"stale_share":0.8,"repost_share":0.043,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T22:52:18Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:52:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nWe are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.\nFarnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK.\nWe have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.\nJob Summary:\nResponds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.\n Principal Responsibilities:\nMay provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).\nMay Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.\nEnsures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.\nMaintains and updates electronic and/or hard copy records as required.\nOther duties as assigned.\nJob Level Specifications:\nExtensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.\nCompletes complex assignments requiring significant judgment, initiative and problem solving skills.\nWork is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.\nCollaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.\nActions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.\nWork Experience:\nTypically requires a minimum of five years of related experience.\n Education and Certification(s):\nHigh School Diploma or equivalent\nDistinguishing Characteristics:\nMust have computer, email, phone, communication and problem solving skills.\nMust be able to multi-task and work in a fast paced environment.\nMay require fluency in more than one language.\nWhat We Offer:\nOur employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.\nGenerous Paid Time Off\n\n401K and Pension Plan\n\nPaid Holidays\n\nFamily Support (Paid Leave, Surrogacy, Adoption)\n\nMedical, Dental, Vision, and Life Insurance\n\nLong-term and Short-term Disability Insurance\n\nHealth Savings Account / Flexible Spending Account\n\nEducation Assistance\n\nEmployee Development Resources\n\nEmployee Wellness, Leadership Development and Mentorship Programs\n\nBenefits listed above may vary depending on the nature of your employment with Avnet.\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.\nAvnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.","description_format":"text","description_chars":5008,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-13T22:52:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 25 · green card filings: 9","filings_12m":25,"filings_prev_12m":9,"green_card_filings_12m":9,"median_offered_wage_usd":146176,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-14T00:30:02Z"},"pay":null,"html_url":"https://alion.io/job/avnet-customer-service-representative-10","json_url":"https://alion.io/job/avnet-customer-service-representative-10.json","meta":{"generated_at":"2026-11-14T00:30:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":723170},"rest":"https://alion.io/mcp/rest/get_company?id=723170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favnet-customer-service-representative-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favnet-customer-service-representative-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favnet-customer-service-representative-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avnet-customer-service-representative-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favnet-customer-service-representative-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289712}},{"tool":"search_jobs","arguments":{"company":"avnet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289712},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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