{"id":3447019,"url":"https://alion.io/job/avnet-customer-service-representative-6","title":"Customer Service Representative","company":{"id":723170,"name":"Avnet","domain":"avnet.com","url":"https://alion.io/company/avnet-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":68,"ghost_share":0,"stale_share":0.882,"repost_share":0.015,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T08:49:42Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T12:57:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Purpose\nWe are looking for a customer-focused Customer Service Representative to support our Thailand business. The role will be responsible for managing customer enquiries, processing orders, coordinating with internal teams, and ensuring timely and accurate service to customers in Thailand.\nThe ideal candidate should have at least two years of customer service experience, strong communication skills in both Thai and English, and the ability to work effectively with customers and internal stakeholders.\nKey Responsibilities\n1. Customer Service and Support\nHandle customer enquiries through email, telephone, and other communication channels.\nProvide accurate and timely responses to customer questions regarding orders, pricing, product availability, delivery status, and other service-related matters.\nBuild and maintain positive customer relationships through professional and responsive service.\nResolve customer issues and complaints promptly, escalating complex cases to the relevant teams when required.\n2. Order Management\nProcess customer orders accurately and within agreed service timelines.\nMonitor open orders, backorders, and pending deliveries, and follow up with relevant teams to resolve delays.\nCoordinate with internal teams to address order discrepancies, cancellations, pricing issues, and delivery-related concerns.\nEnsure customer communications regarding order status and changes are timely and accurate.\n3. Internal Coordination\nWork closely with Sales, Logistics, Finance, Product Operations, and other relevant teams to support customer requirements.\nCoordinate with regional and global teams to resolve customer issues and maintain consistent service standards.\nSupport the implementation of customer service processes, procedures, and operational improvements.\n4. Service Quality and Performance\nMeet agreed customer service, productivity, quality, and service-level targets.\nMaintain accurate customer records and ensure all interactions and follow-up actions are documented.\nIdentify recurring customer issues and highlight opportunities to improve service quality and operational efficiency.\nFollow company policies, procedures, and applicable compliance requirements.\nRequired Qualifications and Experience\nMinimum 2 years of experience in customer service, customer support, or order management.\nFluent in both Thai and English, with strong verbal and written communication skills in both languages.\nExperience handling customer enquiries, order processing, and issue resolution.\nStrong customer focus and the ability to manage multiple tasks and priorities.\nGood problem-solving, coordination, and follow-up skills.\nProficiency in Microsoft Office applications, particularly Outlook and Excel.\nAbility to work independently while collaborating effectively with regional and global teams.\nPreferred Qualifications\nExperience in an international company or regional customer service environment.\nExperience in distribution, electronics, manufacturing, or supply chain operations.\nFamiliarity with ERP systems, CRM platforms, or order management systems.\nKey Competencies\nCustomer focus and relationship management\nClear communication in Thai and English\nAttention to detail and order accuracy\nOwnership and accountability\nProblem-solving and decision-making\nTime management and prioritization\nTeamwork and cross-functional collaboration\nAdaptability in a fast-paced environment\nSuccess Measures\nPerformance will be assessed against agreed targets for:\nCustomer satisfaction and service quality\nOrder processing accuracy and timeliness\nResponse and resolution times for customer enquiries\nService-level agreement (SLA) achievement\nProductivity and follow-up effectiveness\nCompliance with established processes and procedures\nIdeal Candidate Profile\nThe ideal candidate is a proactive and dependable customer service professional who can communicate confidently in Thai and English, take ownership of customer enquiries from start to resolution, and coordinate effectively with internal teams to deliver a positive customer experience\nThe above statements are intended to describe the general nature and level of work being performed. 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