{"id":981566,"url":"https://alion.io/job/avnet-customer-service-representative","title":"Customer Service Representative","company":{"id":723170,"name":"Avnet","domain":"avnet.com","url":"https://alion.io/company/avnet-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-04T02:19:26Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"Farnell\nFarnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.\nCustomer Service Representative\nLocation: Leeds, UK\nAt Farnell, we're passionate about delivering an exceptional experience for our customers and creating an environment where our people can thrive. As a Customer Service Representative at Farnell, you'll play a key role in supporting customers across international markets. Working as part of a global organisation, you'll build relationships with customers and colleagues around the world, ensuring every interaction delivers an exceptional customer experience.\nWhat is in it for you?\nYou will be given the chance to work in a collaborative and inclusive team environment, working for a leading global technology distributor. The role will be fast-paced and varied.\nWe will also be offering a competitive salary package, and the following benefits:\nA supportive team environment where everyone really is working toward the same goal.\nA strong open-door policy within management\nAn environment where you will be given the tools and opportunities to further your career\nPension scheme (matched up to 8%)\nSimply Health Medical Scheme\n25 days holiday plus bank holidays with option to buy additional holiday\nFree Onsite Parking and free onsite gym\nFlexible hybrid working\nCycle to work Scheme\nReward schemes\nWhat will you be doing?\nAs a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service whilst ensuring enquiries and orders are managed efficiently and professionally.\nIn this role you will be specifically tasked with supporting customers across Israel markets.\nKey responsibilities include:\nProviding support to customers across multiple countries and regions, ensuring a consistent and high-quality customer experience.\nBuilding strong relationships with international customers and internal stakeholders across the wider Farnell business.\nCollaborating with cross-functional teams globally to resolve customer queries and support business objectives.\nManaging customer communications across different markets, cultures and business environments.\nResponding to customer enquiries via phone, email and other communication channels.\nProcessing and managing customer orders, including order tracking, expediting critical orders and communicating order updates.\nSupporting customers with stock availability queries, returns, invoicing and discrepancy resolution.\nInvestigating and resolving customer issues and complaints in a timely and professional manner.\nMaintaining accurate customer records and activity within CRM and internal systems.\nContributing to process improvement initiatives and identifying opportunities to enhance customer service performance.\nSupporting reporting activities and maintaining accurate documentation and records.\nWhat about you?\nWe're looking for someone who is customer-focused, proactive and enjoys working in a fast-paced environment.\nYou'll ideally have:\nEssential Skills & Experience\nPrevious experience in a customer service, customer support or customer-facing role.\nExperience using CRM systems to manage customer interactions and maintain accurate records.\nStrong communication skills, both written and verbal.\nExcellent problem-solving and organisational skills.\nThe ability to manage multiple priorities and work effectively under pressure.\nGood IT skills, including Microsoft Office applications and business systems.\nA proactive approach and commitment to delivering excellent customer service.\nAbility to work independently whilst also collaborating effectively within a team.\nDesirable Skills & Experience\nExperience working with customers, colleagues or stakeholders across international markets.\nPrevious experience within a distribution, supply chain, manufacturing or technology-related environment.\nAdditional language skills would be advantageous.\nQualifications\nHigh School Diploma, GCSEs or equivalent qualification.\nJoin Farnell and become part of a team dedicated to delivering outstanding customer experiences while supporting customers across a truly global business.\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.\nAvnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants - , Asia applicants - ,EMEA applicants - .\nJob Applicant EMEA Imprints","description_format":"text","description_chars":5066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-16T21:21:20Z"},{"event":"close","at":"2026-09-23T07:16:44Z"},{"event":"reopen","at":"2026-09-25T05:25:54Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.428,"p_room":0.55,"age_days":24,"expected_fill_days":24,"reasons":["conf:14","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avnet-customer-service-representative","json_url":"https://alion.io/job/avnet-customer-service-representative.json","meta":{"generated_at":"2026-10-04T02:20:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3320,"day_limit":5000,"remaining_today":1680,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}