{"id":1922301,"url":"https://alion.io/job/avnet-customer-support-representative-3","title":"Customer Support Representative","company":{"id":723170,"name":"Avnet","domain":"avnet.com","url":"https://alion.io/company/avnet-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":52,"ghost_share":0,"stale_share":0.865,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-05T18:36:49Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T08:35:14Z","board_verified":false,"closed_at":"2026-10-10T08:35:14Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Farnell\nFarnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.\nCustomer Support Representative - NA\nJob Summary:\nResponds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders.\n Principal Responsibilities:\n May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and/or other support to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).\nMay identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics.\nEnsures that positive customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.\nMaintains and updates electronic and/or hard copy records as needed.\nOther duties as assigned.\nJob Level Specifications:\n Acquires and applies a working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the role.\nPerforms semi-routine functions and recognizes the need for occasional alternative solutions.\nWork is conducted independently, with minimal supervision. Can establish priorities and manage time to complete tasks.\nCollaboration with other departments or teams may be necessary to perform the role. Frequently responds to requests from others, both internally and externally.\nDecisions may impact the department, and errors may result in the loss of time, resources, and/or customer satisfaction.\nWork Experience:\nMust have North American support multichannel experience. (Calls, Emails and Chat)\nMust have worked only during US shift timings.\nShould possess eCommerce (Order to Cash) knowledge.\nEducation and Certification(s):\nHigh School Diploma or equivalent\n Distinguishing Characteristics:\nMust have a computer, email, phone, communication, and problem-solving skills.\nMust be extensively experienced in North America Support and Shift.\nShould be fluent in the English language.\nThe above statements are intended to describe the general nature and level of work being performed. 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