{"id":981600,"url":"https://alion.io/job/avnet-customer-support-representative","title":"customer support representative","company":{"id":723170,"name":"Avnet","domain":"avnet.com","url":"https://alion.io/company/avnet-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-04T22:29:55Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Job Summary:\nThe Customer Support Specialist will provide dedicated support to Japanese customers and the local Sales team, ensuring a responsive, reliable, and customer-focused experience. The role requires strong written and verbal Japanese communication skills, a high level of customer and sales centricity, and the ability to manage customer requirements from enquiry through resolution.\nKey Responsibilities\nAct as the primary Customer Service contact for Japanese customers.\nProvide professional customer support through email, phone, and other relevant channels in Japanese and English.\nManage customer enquiries, orders, quotations, deliveries, product availability, and general service requests.\nWork closely with the Japan Sales team to support customer requirements and business growth.\nProactively follow up on open customer issues, orders, and requests to ensure timely resolution.\nCoordinate with internal teams including Sales, Operations, Logistics, Purchasing, and Product teams to resolve customer issues.\nMaintain accurate and timely updates in relevant customer and order management systems.\nIdentify recurring customer issues and recommend process improvements.\nHandle escalations professionally, taking ownership through to resolution.\nBuild strong relationships with customers through responsive and reliable service.\nSupport customer retention and business growth by identifying opportunities to improve the overall customer experience.\nFollow APAC Customer Service processes, KPIs, quality standards, and compliance requirements.\nEssential Requirements\nFluent written and verbal Japanese communication skills - mandatory.\nStrong English communication skills, both written and verbal.\nStrong customer and sales centricity with a genuine focus on customer satisfaction.\nCustomer Service, Customer Support, Sales Support, or similar experience.\nStrong communication, coordination, and problem-solving skills.\nAbility to manage multiple priorities and work effectively in a fast-paced environment.\nStrong ownership and follow-through on customer requests and issues.\nGood working knowledge of Microsoft Office and customer/order management systems.\nPreferred Experience\nExperience supporting customers in the Japanese market.\nExperience in B2B Customer Service or Sales Support.\nExperience in electronics, distribution, technology, or a similar industry.\nExperience working with international or regional teams.\nKey Success Measures\nCustomer satisfaction and NPS\nResponse and resolution times\nOrder and enquiry accuracy\nService level adherence\nQuality of customer interactions\nEffective partnership with Japan Sales\nCustomer retention and support for business growth\nIdeal Candidate\nThe ideal candidate is a highly customer-focused professional who understands the importance of speed, ownership, accuracy, and relationship building. They should be confident communicating with Japanese customers, comfortable partnering with Sales, and willing to take full ownership of customer issues from initial contact through resolution.\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.","description_format":"text","description_chars":3254,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-16T21:21:20Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.349,"p_room":0.55,"age_days":32,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/avnet-customer-support-representative","json_url":"https://alion.io/job/avnet-customer-support-representative.json","meta":{"generated_at":"2026-10-05T01:12:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1535,"day_limit":5000,"remaining_today":3465,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}