inside sales

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new, lead generation opportunities and existing customers/account base through a variety of outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the Company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities:

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment, lead generation, and sales methodology.
• Directs secured sales opportunties to the proper stakeholder(s), if required.
• Initiates sales inquiries directly to prospective and/or existing customers to promote product offerings, services and capabilities.
• Promptly, directs, and accurately responds to prospective or existing customer information requests.
• Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales team and suppliers.
• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
• Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
• Other duties as assigned.

Job Level Specifications:

• Developing expertise of business, financials, products/services, the market, or account needs. Expanded knowledge of the industry, markets and sales processes; broadens sales capabilities. Further develops an understanding of the range of products/ services that the organization and its competitors sell and that assigned customers purchase.
• Works with moderately complex territory/ assigned accounts, products/services, sales or account management processes. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Solves sales problems in straightforward situations; analyzes possible solutions using sales experience, judgment and precedent.
• Works independently within an assigned territory/account base with moderate sized accounts/opportunities. Has flexibility to set and negotiate terms within defined parameters; is beginning to plan own territory or account approach.
• Collaborates with internal team, managers and support functions. Has direct contact with clients.
• Impacts own sales quota and that of others; works within a defined territory or account list and to guidelines and policies.

Work Experience:

• Minimum experience required is typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.