{"id":77667,"url":"https://alion.io/job/avoca-agent-product-manager","title":"Agent Product Manager","company":{"id":5335,"name":"Avoca","domain":"avoca.com","url":"https://alion.io/company/avoca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-18T18:56:44Z","employer_posted_date":"2026-02-18","last_verified_at":"2026-10-18T10:42:47Z","board_verified":true,"closed_at":null,"days_open":241,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":241},"description":"About Avoca\nAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.\nWe're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.\nIn a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.\nAbout the Role\nWe're looking for an Agent Product Manager to own one of our core product lines and drive it from discovery through deployment.\nThis is not a generalist PM role. You'll go deep on a specific product area, working directly with engineering, design partners, and customers to understand what needs to be built, why, and how to ship it in a way that scales. You'll be the connective tissue between customer reality and engineering execution, synthesizing feedback from CSMs, TAMs, and customers into clear, actionable product requirements.\nThe best fit here is someone who obsesses over product longevity, not just individual customer happiness, and who can build rapidly, think in systems, and translate ambiguity into clear direction.\nWhat You’ll Do\nProduct Line Strategy\nOwn one or more product lines end-to-end, from discovery through delivery and iteration\n\nDefine product roadmaps grounded in real deployment data and customer feedback, not feature requests\n\nPrioritize ruthlessly between customer-specific asks and platform-wide improvements\n\nEstablish clear boundaries on what the product can and cannot do, and ensure sales and CS teams understand them\n\nCross-Functional Alignment\nBridge the gap between sales promises and engineering reality, guide sales on which features to pitch, which customer profiles to target, and what realistic timelines look like\n\nWork with engineering to shift from one-off custom builds to iterative, productized solutions\n\nCollaborate with support to build self-service tooling that eliminates manual configuration bottlenecks\n\nOwn the feedback loop: ensure customer insights reach engineering as structured product requirements, not ad hoc requests\n\nWhat You'll Bring\n3 to 6 years of product management experience, ideally in B2B SaaS or AI-enabled products\n\nStrong ability to synthesize qualitative customer feedback into structured, engineering-ready requirements\n\nExperience working directly with customers or design partners in a product capacity\n\nComfort navigating ambiguity and competing priorities across product, engineering, and go-to-market teams\n\nFamiliarity with AI, LLMs, or conversational AI systems, or a strong ability to ramp quickly\n\nOutcome-driven: you measure success in shipped impact, not process followed\n\nLow ego, high energy, resilient in a fast-paced environment\n\nBonus: experience with enterprise deployments, multi-location operators, or platform infrastructure\n\nEagerness to work in person with us in NYC full time\n\nBenefits\nComprehensive medical, dental, and vision insurance\n\nCompany-sponsored 401(k) through Vestwell\n\nFlexible PTO plus U.S. federal holidays\n\nDaily in-office lunch through Parkday\n\nMonthly wellness stipend\n\nDinner covered when working late\n\nCommuter benefits\n\nStanding desks and workspace accommodations available on request\n\nAll core tools and software provided\n\nWhy Avoca\nAt Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.\nAvoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Textile Manufacturing"],"lifecycle":[{"event":"open","at":"2026-02-18T18:56:44Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.28,"age_days":240,"expected_fill_days":95,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/avoca-agent-product-manager","json_url":"https://alion.io/job/avoca-agent-product-manager.json","meta":{"generated_at":"2026-10-18T13:39:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5335},"rest":"https://alion.io/mcp/rest/get_company?id=5335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favoca-agent-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favoca-agent-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favoca-agent-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avoca-agent-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favoca-agent-product-manager"}]}