{"id":1506398,"url":"https://alion.io/job/avoca-implementation-manager-2","title":"Implementation Manager","company":{"id":5335,"name":"Avoca","domain":"avoca.com","url":"https://alion.io/company/avoca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T01:18:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-17T15:13:01Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Avoca\nAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.\nWe're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.\nIn a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.\nAbout the Role\nAs an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager. You'll get into the technical details of home service companies, advising on integrations, AI prompt configurations, and product setup to ensure every implementation achieves client goals, hits time-to-value targets, and delivers an exceptional experience.\nThis is a highly cross-functional, client-facing role. You'll partner closely with CS, Sales, Product, and Engineering while managing multiple implementations simultaneously, balancing hands-on execution with strategic guidance.\nWhat You’ll Do\nLead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live.\n\nGather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices.\n\nConfigure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact.\n\nPartner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks.\n\nDesign and deliver tailored training and education on Avoca products to drive client proficiency and product adoption.\n\nLead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments.\n\nProvide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly.\n\nAdvocate for product improvements that matter most to implementation clients.\n\nRequires flexibility to travel to client sites.\n\nWhat You'll Bring\n2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.\n\nDemonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling.\n\nExperience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.\n\nStrong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.\n\nClear, direct communicator who can simplify complexity for both technical and non-technical audiences.\n\nSelf-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end.\n\nWho You Are\nSelf-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.\n\nThrives on owning processes end-to-end and balancing multiple initiatives simultaneously.\n\nAutonomous, self-directed, and comfortable working with ambiguity.\n\nA proactive and effective communicator.\n\nCollaborative, organized, and efficient.\n\nBenefits\nComprehensive medical, dental, and vision insurance\n\nCompany-sponsored 401(k) through Vestwell\n\nFlexible PTO plus U.S. federal holidays\n\nCompany-wide off-sites\n\nMonthly wellness stipend\n\nDaily in-office lunch through Parkday\n\nDinner covered when working late\n\nCommuter benefits and late-night rideshare\n\nStanding desks and workspace accommodations available on request\n\nAll core tools and software provided\n\nCompensation: The expected base salary for this role is $120,000-$150,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.\nWhy Avoca\nAt Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.\nAvoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Textile Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T05:56:40Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.942,"p_room":1,"age_days":17,"expected_fill_days":95,"reasons":["conf:3","urgency","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/avoca-implementation-manager-2","json_url":"https://alion.io/job/avoca-implementation-manager-2.json","meta":{"generated_at":"2026-10-17T17:55:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5335},"rest":"https://alion.io/mcp/rest/get_company?id=5335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favoca-implementation-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favoca-implementation-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favoca-implementation-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avoca-implementation-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favoca-implementation-manager-2"}]}