{"id":1609592,"url":"https://alion.io/job/avoma-customer-success-associate","title":"Customer Success Associate","company":{"id":63287,"name":"Avoma","domain":"avoma.com","url":"https://alion.io/company/avoma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":920},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Agile","optional":true},{"name":"Machine Learning","optional":true},{"name":"NLP","optional":true}],"status":"live","first_seen_at":"2026-09-30T20:09:59Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T22:59:26Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Summary\nAs a Customer Success Associate team member you will be directly responsible for assisting our customers with technical problems when using our products and services along with onboarding , Implementation, Adoption, configuration with an excellent customer service oriented mindset. This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up.\nThe ideal candidate will be experienced in resolving customer queries, recommending solutions and guiding product users through features and functionalities. We expect you to be a reliable professional, and an excellent communicator who’s able to earn our clients’ trust. Your overarching goal is to ensure an enjoyable experience for everyone using Avoma.\nThe scheduled shift for this role will be:\n8 pm-4 am IST\n\n6 pm-3 am IST\n\nto ensure crossover working hours with the US. The shift will be rotated.\nWhat you will be doing in the role (Responsibilities)\nRespond to customer queries in a timely and accurate way, via phone, email or chat, then identify their needs and help them use specific features, or properly escalate unresolved queries to the next level of support.\n\nManaging VSMB customers (onboarding , Implementation, Adoption, configuration)\n\nAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)\n\nUpdate our internal databases with information about technical issues and useful discussions with customers\n\nMonitor customer complaints on social media and reach out to provide assistance\n\nShare feature requests and effective workarounds with team members\n\nFollow up with customers to ensure their technical issues are resolved\n\nGather customer feedback and share with our Product, Sales and Marketing teams\n\nRequirements\nWhat you need to be successful in the role (Qualifications)\nProven professional experience as a Customer Support Specialist or similar CS role, ideally 4+ years of experience.\n\nExperience using help desk software and product management tools.\n\nUnderstanding of how CRM systems work like Hubspot, Salesforce etc.\n\nExcellent communication and problem-solving skills\n\nPatience when handling tough cases\n\nProficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment\n\nWhat sets you apart (Preferred Qualifications)\nBSc in Information Technology or relevant diploma\n\nComfort working in a highly agile, intensely iterative software development process\n\nPositive and solution-oriented mindset\n\nAn inclination towards communication, inclusion, and visibility\n\nDemonstrated ability to work closely with other parts of the organization\n\nAbility to thrive in a fully remote organization\n\nKnowledge of Artificial Intelligence technologies and tools\n\nBenefits\nWhat you get from Avoma (Benefits)\nA transparent salary structure\nSalary Range: ₹18,00,000- ₹22,00,000 (Depending on Experience)\n\n15 days of PTO & 10 sick leaves annually on top of company holidays\n\nEmployee Stock Options Program\n\nAbout Avoma\nAvoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions.\n\nWe are a venture-funded early-stage startup, have 1000+ paid businesses, and are growing consistently month over month.","description_format":"text","description_chars":3629,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Stock options"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Speech & Audio AI","Marketing & Sales AI","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:09:59Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":1,"age_days":9,"expected_fill_days":41,"reasons":["conf:1","velocity","win:early","comp:attention"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/avoma-customer-success-associate","json_url":"https://alion.io/job/avoma-customer-success-associate.json","meta":{"generated_at":"2026-10-12T01:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63287},"rest":"https://alion.io/mcp/rest/get_company?id=63287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favoma-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favoma-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favoma-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avoma-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favoma-customer-success-associate"}]}