{"id":1609589,"url":"https://alion.io/job/avoma-customer-success-manager-2","title":"Customer Success Manager","company":{"id":63287,"name":"Avoma","domain":"avoma.com","url":"https://alion.io/company/avoma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1750000,"max":2250000,"currency":"INR","period":"year","gross":null,"usd_annual":23774},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amplitude","optional":false},{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Mixpanel","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-30T20:09:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T17:42:56Z","board_verified":false,"closed_at":"2026-10-21T17:42:56Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"About Us\nAvoma was founded with the belief that all of us have a love-and-hate relationship with meetings. When meetings are run effectively, people collaborate on great ideas, achieve alignment and ultimately make faster progress on their desired goals. But when meetings are run poorly, valuable time is wasted, information discussed is lost and scattered across multiple tools, desired goals are not achieved, and in the end, people blame each other.\nThe reality is, a majority of meetings are still run very poorly today. We believe that with the right blend of Human Intelligence and advancements in Artificial Intelligence, we can make meetings more productive and get more value from the information discussed in every conversation.\nJoin us in revolutionizing meetings through AI!\nYour Impact\nAs a CSM at Avoma, you will be the strategic partner to our customers, ensuring they maximize the value of Avoma’s AI-powered platform. Your role is critical to retention, expansion, and customer advocacy. You’ll help customers succeed, solve challenges proactively, and identify growth opportunities while driving renewals and expansions.\nWhat You’ll Do:\nOwn and manage customer relationships across the USA & EU regions.\n\nDrive customer retention & expansion by delivering a stellar customer experience.\n\nConduct customer onboarding, product training, and quarterly business reviews (QBRs).\n\nIdentify upsell and cross-sell opportunities to drive account growth.\n\nAnalyze customer usage data to proactively address risks and improve adoption.\n\nAct as the voice of the customer, collaborating with Product, Sales, and Marketing.\n\nSolve complex customer problems with a data-driven, analytical approach.\n\nManage multiple accounts, ensuring customers achieve success milestones.\n\nHandle escalations and proactively address potential churn risks.\n\nCollaborate with the engineering and development team to troubleshoot technical issues raised by customers.\n\nWhat We’re Looking For:\n2 - 4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).\n\nProven track record in customer retention, expansion, and revenue growth.\n\nStrong data, analytics, and problem-solving skills to drive insights and recommendations.\n\nExcellent spoken & written English with modern, effective communication.\n\nAbility to own customer relationships and proactively drive results.\n\nExperience working with USA & EU customers.\n\nA driver’s mindset - takes initiative, thrives on hitting (and exceeding) targets.\n\nBased in Pune - comfortable with hybrid work (office + remote in evenings).\n\nNeutral accent - can communicate effortlessly with global customers, has undergone accent training.\n\nKnowledge of Artificial Intelligence technologies and tools.\n\nThe ability to be truly consultative in your approach with customers.\n\nFamiliarity with tools (e.g. Intercom, slack, HubSpot, Salesforce, Mixpanel, Amplitude)\n\nHow will you Stand Out in your Application\nLoom Video Submission: Show us your personality! Record a short (1-2 min) introduction telling us why you’re excited about Avoma and how you’ve succeeded in previous roles. (A link in your application is perfect.)\n\nCompensation & Benefits\nCompetitive & transparent salary: INR 17,50,000 - 22,50,000 (DOE)\n\nFlexible Work Environment: We value outcomes over clock-ins; collaborate from our Pune office with hybrid flexibility.\n\nLocation: Pune (Hybrid: Office + Work From Home)\nTimings: Flexible Hours\n2 PM to 7 PM IST (Pune Office)\n\n9 PM to 2 AM IST (From Home)\n\nOur Values\nTransparency\nWe value transparency as the key to a culture of trust. We strive to be honest in all communication, because we believe that better context leads to better decisions. Transparency is not oversharing, or betraying privacy. It’s about stripping away anything that gets in the way of clarity and truth so that we reduce uncertainty, build trust, and foster accountability.\nCuriosity\nWe see curiosity as the root of innovation at Avoma. We perceive what exists, question why, and explore what it could be. We take time for inquisitiveness and playfulness, and avoid assumptions that hinder our ability to imagine and grow.\nGratitude\nWe believe that intentional gratitude makes our journey joyful. We approach every interaction with optimism, and we express thankfulness to each other, our families, our customers, and investors.","description_format":"text","description_chars":4375,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Speech & Audio AI","Marketing & Sales AI","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:09:59Z"},{"event":"close","at":"2026-10-21T17:42:56Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":23774,"is_top_pay":false},"html_url":"https://alion.io/job/avoma-customer-success-manager-2","json_url":"https://alion.io/job/avoma-customer-success-manager-2.json","meta":{"generated_at":"2026-10-24T08:23:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63287},"rest":"https://alion.io/mcp/rest/get_company?id=63287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favoma-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favoma-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favoma-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avoma-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favoma-customer-success-manager-2"}]}