{"id":1609575,"url":"https://alion.io/job/avoma-customer-success-manager","title":"Customer Success Manager","company":{"id":63287,"name":"Avoma","domain":"avoma.com","url":"https://alion.io/company/avoma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":232000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Mixpanel","optional":false},{"name":"Machine Learning","optional":true},{"name":"NLP","optional":true}],"status":"closed","first_seen_at":"2026-09-30T20:09:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T17:42:56Z","board_verified":false,"closed_at":"2026-10-21T17:42:56Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Summary\nAs a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.\nYou will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more.\nWe are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.\nWhat you will be doing in the role(Responsibilities)\nUnderstand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback\n\nDrive business outcomes by working as a consultative advisor to our customers\n\nRepresent the voice of the customer to provide input into every core product, marketing and sales process\n\nEngage with customers to drive renewal and expansion opportunities\n\nServe as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live adoption and value creation\n\nCollaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers\n\nGauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements\n\nRun QBR’s to provide insights and best practices to customers to ensure that they get the most value out of the platform\n\nBeing the main point of contact between the company and a number of named enterprise accounts\n\nRequirements\nWhat you need to be successful in the role (Qualifications)\nBS or BA (MBA/Master would be bonus)\n\n5+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company.\n\nAbility to create structure in ambiguous situations and design effective processes.\n\nA curious mindset with the ability to dive into deep discovery conversations.\n\nImpressive executive presence and communication abilities.\n\nExperience using SaaS tools like CRM (e.g. HubSpot) and Analytics tools (e.g. Mixpanel).\n\nExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).\n\nPassion for technology and for being a part of a fast-growing SaaS company.\n\nPositive attitude and proactive work ethic.\n\nBias for action with a sense of urgency and persistence.\n\nA self-motivator, creative, results-driven and solution oriented.\n\nOrganized and strong time management skills.\n\nWhat sets you apart (Preferred Qualifications)\nStrong references from previous customers and employers.\n\nHighly consultative and curious.\n\nKnowledge of Artificial Intelligence technologies and tools.\n\nAbout Avoma\nAvoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions.\nWe are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month.","description_format":"text","description_chars":3675,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Speech & Audio AI","Marketing & Sales AI","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:09:59Z"},{"event":"close","at":"2026-10-21T17:42:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/avoma-customer-success-manager","json_url":"https://alion.io/job/avoma-customer-success-manager.json","meta":{"generated_at":"2026-10-24T02:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63287},"rest":"https://alion.io/mcp/rest/get_company?id=63287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Favoma-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Favoma-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Favoma-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/avoma-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Favoma-customer-success-manager"}]}