{"id":2314944,"url":"https://alion.io/job/avomind-operations-manager","title":"Operations Manager","company":{"id":6482,"name":"Avomind","domain":"avomind.com","url":"https://alion.io/company/avomind","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":201,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":280,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":null,"sample_n":14605},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T03:54:13Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T10:04:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Our Client\nOur client is a leading global provider of technology-enabled outsourcing and business solutions, supporting organizations and customers across multiple markets worldwide. The company operates across a broad international network and places strong emphasis on operational excellence, technology, and service quality.\nJob Description\nThe Manager - Operations will be responsible for managing the Visa Application Unit, ensuring optimal efficiency and productivity through the implementation of effective operational strategies and process improvements. Additionally, the role involves supervising day-to-day activities, managing resources, and driving performance to meet organizational goals and service standards.\nKey Responsibilities\nBusiness Unit and Financial Management\nOversee the entire business unit, ensuring overall operational success.\nEnsure the unit’s profitability and meet EBIT targets set by the Zone/Region.\nManage the unit’s expense budgets and allocated resources effectively.\nEnhance and maintain ongoing Value-Added Services to meet monthly and annual targets.\nUpdate and track productivity and Value-Added Services Conversion Grid on a weekly/monthly basis for performance reviews.\nForecast manpower requirements, particularly for peak season hiring needs.\nProcess and Team Management\nAdhere to all existing processes and meet the defined Service Level Agreements.\nMentor teams to ensure adherence to all SOPs and processes, in line with organizational and ISO standards.\nAlign teams with objectives listed in the Team Objective Tracker and ensure their contribution toward achieving these goals.\nImplement process improvements to enhance quality and efficiency within the unit.\nLead the implementation of new processes in the Visa Application Centre(s).\nOversee regular product and process training for staff, including coaching and development.\nEnsure staff attendance at HR-scheduled training and conduct Internal Process Certifications (OCLs) to monitor effectiveness.\nRelationship Building and Innovation\nBuild and maintain strong business relationships with Consulate officials.\nEncourage the team to share innovative ideas and best practices.\nCollaborate with the Value-Added Services team to develop new revenue channels.\nManage both physical and data security at the Application Centre, ensuring adherence to the company's Corporate Security Policy and pre-empting potential breaches.\nCoordinate with support functions (Administration, Human Resources, Finance, etc.) as needed.\nSustainability\nPromote judicious use of natural resources.\nAdhere to the organization's environment, health, and safety policies, objectives, and guidelines.\nAnti-Bribery Management Systems (ABMS)\nFollow the roles and responsibilities prescribed in the company's Anti-Bribery Management Systems manual.\nUnderstand ethical standards and the importance of integrity in business practices.\nIdentify and evaluate risks related to bribery in various business contexts.\nKey Requirements\n10+ years of experience, preferably in hospitality, customer-facing, travel and tourism, or service industries, with experience in handling teams and managing processes.\nGraduate/Postgraduate degree or globally equivalent qualification, or equivalent certifications.\nBehavioral Competencies\nCommunication\nDigital Fluency\nDiversity, Equity, and Inclusion Orientation\nPersonal and Professional Development\nLeadership\nEntrepreneurship\nQuality and Service Orientation\nTeamwork and Collaboration\nDelivering Results\n Functional Competencies\nOperations Management\nProject Management\nB2C Sales\nClient (Mission) Management\nEqual Opportunity\nOur client is committed to providing equal employment opportunities and fostering an inclusive workplace where individuals from diverse backgrounds are welcomed and supported.","description_format":"text","description_chars":3815,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources"],"lifecycle":[{"event":"open","at":"2026-10-12T03:54:13Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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