Senior Account Manager
The Company
Our client is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, they are able to provide students with the resources and guidance they need to succeed. Their global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, their Insendi platform enables them to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
The Role
Our client looking for an experienced Senior Account Manager to manage and grow their portfolio of education-agent partners across Indonesia. This is a commercially focused B2B/channel account management role, with the primary objective of strengthening existing agent relationships, increasing student recruitment and identifying opportunities to grow our client's presence in the Indonesian market.
You will act as a key commercial partner to education agents, positioning our client's portfolio as a provider of choice for international higher education programmes. The role is approximately 60-70% account management and partner development ("farming") and 30-40% new business development ("hunting"), making this an ideal opportunity for someone who enjoys both nurturing strategic relationships and developing new commercial opportunities.
You will work independently as part of a wider Southeast Asia team and report to the Associate Recruitment Director, Southeast Asia.
Key Responsibilities
- Account Management & Partner Development
- Own and develop a portfolio of education-agent partners across Indonesia, including both strategic/master agents and smaller boutique agencies.
- Build strong, long-term relationships with key decision-makers and act as a trusted commercial partner.
- Develop and execute account plans to grow student recruitment and partner performance.
- Identify opportunities to increase the productivity, engagement and contribution of existing partners.
- Monitor partner performance, identify risks and implement appropriate actions to maintain and grow accounts.
- Ensure partners understand and adhere to relevant processes, service-level expectations and our client's requirements.
- Provide high-quality product, process and sales training to agent partners.
- Business Development & Sales
- Identify, approach and onboard new education-agent partners across Indonesia.
- Manage the sales pipeline from lead generation through to conversion and activation.
- Build and maintain a strong network of prospective and existing agents.
- Achieve agreed student recruitment and revenue/value targets.
- Identify market trends, customer needs and emerging opportunities to support student recruitment growth.
- Work closely with product sales and marketing teams to develop and execute effective market strategies.
- Represent our client and its brands at exhibitions, recruitment fairs, agent events and other industry activities.
- Market & Competitor Intelligence
- Monitor competitor activity and developments within the international education market.
- Share insights on market trends, competitor positioning and agent/customer behaviour.
- Identify opportunities and risks within the Indonesian market and provide recommendations to the wider team.
Requirements
Our client is looking for a commercially driven relationship builder with strong experience in the international education sector and a proven track record of managing education-agent networks.
You will ideally have:
- 6+ years of relevant professional experience, preferably in account management, B2B sales, channel sales, business development or partner management.
- Strong, hands-on experience managing a substantial portfolio of education agents, ideally 20+ active partners or a portfolio of major/master agents with multiple branches.
- Proven experience developing and maintaining relationships with Indonesian education agents.
- A strong understanding of the international student recruitment ecosystem and education-agent model.
- Experience managing both strategic/key accounts and smaller partner agencies.
- A demonstrable track record of achieving commercial or student recruitment targets.
- Strong business development skills, including lead generation, cold calling and new-agent acquisition.
- A consultative, customer-focused approach to relationship and account management.
- Strong commercial awareness and the ability to identify partner growth opportunities and manage account risks.
- Excellent communication and presentation skills, with strong written and spoken English.
- Strong organisational skills, attention to detail and the ability to manage multiple priorities independently.
- Willingness and ability to travel regularly across Indonesia to meet agents and attend recruitment and industry events.