{"id":2536974,"url":"https://alion.io/job/avsystem-technical-delivery-manager-iot","title":"Technical Delivery Manager (IoT)","company":{"id":1811,"name":"AVSystem","domain":"avsystem.com","url":"https://alion.io/company/avsystem","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":12500,"max":15000,"currency":"PLN","period":"month","gross":null,"usd_annual":46128},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-14T13:09:53Z","employer_posted_date":null,"last_verified_at":"2026-10-14T13:09:53Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for a Technical Delivery Manager to join our Customer Success Team and take ownership of the technical delivery of customer projects for our IoT device management platform.\nIn this role, you will work with customers, Product, Engineering, and Infrastructure teams to prepare, configure, and deliver deployments aligned with product capabilities. You will analyze requirements, identify gaps, coordinate technical readiness, and resolve technical issues during delivery from kick-off to production go-live.\nThis is not an application installation or infrastructure deployment role. Platform deployment and infrastructure operations are handled by Engineering and Infrastructure teams. Your responsibility is to ensure each project is technically ready, properly configured, and delivered within scope and timeline, including resolution of technical issues across stakeholders.\n\nQualifications\nWe are looking for a technically strong and customer-oriented person who has:\n3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems\n\nStrong understanding of networking and security concepts, including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI\n\nExperience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments\n\nExperience configuring enterprise applications according to customer requirements and product capabilities\n\nStrong troubleshooting skills using logs, configuration data, network traces, and technical documentation\n\nAbility to translate technical requirements into configuration tasks, risks, and product gaps\n\nExcellent communication skills with both technical and non-technical stakeholders\n\nHands-on mindset with ownership of technical topics end-to-end\n\nFluent English\n\nNice to have\nExperience in IoT, device management, telecommunications, utilities, or industrial IT environments\n\nExperience with on-premise and SaaS delivery models\n\nHigh-level understanding of Kubernetes-based or microservice-based deployment models\n\nExperience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)\n\nResponsibilities\nIdentify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements\n\nCoordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)\n\nConfigure the application according to customer requirements and agreed project scope\n\nTroubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams\n\nTranslate customer technical requirements into internal tasks, findings, and recommendations\n\nAct as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)\n\nMaintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams\n\nWhat we offer\nWork on large-scale IoT and device management projects used by enterprise customers worldwide\n\nA technical customer-facing role with real impact on project delivery and product evolution\n\nClose cooperation with experienced Engineering, Product, Infrastructure, Sales and Customer Success teams\n\nOpportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery\n\nThe usual stuff, such as\nFlexible working hours, with hybrid work in Kraków or remote work from other locations after onboarding\n\nA relaxed work atmosphere – no dress code, no open space\n\nMedical care\n\nMultisport card\n\nKitchen full of snacks and treats (including Good Lood ice cream)\n\nCar parking area and bike room\n\nTech stack\nIoT\nTroubleshooting\nAPI\nKubernetes\nNetworking","description_format":"text","description_chars":3895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Telecom Infrastructure","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-14T14:25:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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