{"id":1543335,"url":"https://alion.io/job/award-bilingual-customer-service-representative","title":"BILINGUAL CUSTOMER SERVICE REPRESENTATIVE","company":{"id":2020978,"name":"White Plains Hospital","domain":"wphospital.org","url":"https://alion.io/company/wphospital","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-21T21:20:59Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"City/State:\nWhite Plains, New YorkDepartment:\nFinancial Services Patient Accounting_8Work Shift:\nDayWork Days:\nMON-FRIScheduled Hours:\n8 AM-4 PMHours Per Pay Period:\n75Pay Rate/Range:\n$27.6106-$41.4267For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.\nJob Summary\nThe bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. The Customer Service Representative is responsible for answering all incoming telephone calls, responding to patient emails, correspondence, and messages to resolve patient issues and concerns in both English and Spanish. The representative is responsible for processing patient credits and payments as well as reconciling patient accounts during call downtime. This position is responsible for assisting walk-in patients to resolve patient account issues and concerns.\nEssential Functions\n1. Responsible for answering all incoming telephone calls in a proficient manner with resolution in the shortest amount of time possible\n2. Responsible for assisting walk-in patients in resolving patient account issues\n3. Responsible to communicate with patients to obtain accurate information and update EMR system accordingly\n4. Responsible to assure accounts are properly updated and sent to insurance companies when updated information has been received or obtained\n5. Recodes accounts by insurance carrier and plan numbers to assure proper billing\n6. Responsible for responding to patient emails, voicemails, and correspondence and resolving issues as necessary\n7. Responsible to escalate to management issues as identified\n8. Completes charge adjustments and allowances entries on accounts as needed\n9. Processes rejections on third party accounts\n10. Responsible for reviewing laser statements during call downtime and initiating third party billing to the appropriate insurance based on information provided by patient on the laser statement\n11. Review and reconciliation of patient overpayments\n12. Responsible for processing patient payments and researching discrepancies\n13. Performs all other related duties as assigned\n14. Understands and adheres to the WPH performance standards, policies and behaviors\nQualifications\nHigh School Required \nHealthcare Business Insights (HBI) must be completed by start date (High proficiency)\nMinimum of one to two year’s-experience in a hospital setting (Medium proficiency)\nFluent in Spanish and English. Spanish Assessment test must be passed prior to end of probationary period (Medium proficiency)\nCustomer service experience, ability to effectively communicate with internal and external customers (Medium proficiency)\nClerical experience (Medium proficiency)\nKnowledge of third-party billing and reimbursement \nAbility to use basic office equipment and knowledge of computers \nRetains composure under stress \nAbility to cooperate with others \nWhite Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.","description_format":"text","description_chars":3651,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Urgent & Emergency Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-30T21:33:43Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":75,"expected_fill_days":18,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/award-bilingual-customer-service-representative","json_url":"https://alion.io/job/award-bilingual-customer-service-representative.json","meta":{"generated_at":"2026-10-21T23:09:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2020978},"rest":"https://alion.io/mcp/rest/get_company?id=2020978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faward-bilingual-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faward-bilingual-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faward-bilingual-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/award-bilingual-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faward-bilingual-customer-service-representative"}]}