{"id":2747825,"url":"https://alion.io/job/awardco-smb-client-success-manager","title":"SMB Client Success Manager","company":{"id":1825090,"name":"Awardco","domain":"awardco.com","url":"https://alion.io/company/awardco-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lindon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2021-06-15T19:12:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T09:17:57Z","board_verified":true,"closed_at":null,"days_open":1958,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":1958},"description":"Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.\nWe're looking for an ambitious self-starter to join our team as a Client Success Manager. Client Success Managers maintain strong relationships with their assigned clients, ensuring they reach organizational goals for employee engagement through the Awardco software. They maintain high-levels of client satisfaction while also identifying opportunities for growth.\nWhat you will do:\nMaintain a client renewal rate of 91% at all times \nRespond to each client request by the end of each day \nWork across departments to find innovative solutions to client needs\nRecord all updates and client touchpoints in Salesforce each day\nConduct regular check-ins with each client \nMaintain emotional and mental composure organizing and prioritizing tasks\nExplain complex issues in a simple and understandable way, both verbally and in writing \nOwn a book of business with 100+ clients \nWhat you will bring:\nExcellent communication skills, both written and verbal\nStrategic problem solving\nFriendly, people-oriented personality\nExperience working in client relations preferred\nA Bachelors Degree\nProven track record of success in each job you've held \nWhy Join Awardco:\nOne of the fastest growing companies in the Nation: 3xInc. 500, 2xDeloitte Technology Fast 500, 2xMountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.\nGreat Place to Work certified, one of theBest and Brightest companies to work for, and ranked on theSalt Lake Tribune's Top Workplaces.\nA revolutionary, client-approvedproduct.\nLeadership thatlistens.\nNew 200,000 sq. ft.headquarters.\nAwardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. 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