{"id":3393979,"url":"https://alion.io/job/awaze-customer-experience-consultant","title":"Customer Experience Consultant","company":{"id":668773,"name":"Awaze","domain":"awaze.com","url":"https://alion.io/company/awaze","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lowestoft, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T10:04:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T02:24:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your mission\nAs our Customer Experience Consultant, your mission is to delight our guests at every touchpoint. You’ll provide outstanding support across phone and digital channels, resolving queries quickly and professionally while ensuring we meet quality, process and legislative standards.\nWhat you'll be doing\nHandle customer queries via telephone, email and web chat\nBuild rapport with guests, understanding their needs and resolving queries efficiently\nManage a wide range of enquiries, from general booking questions to complex relocation cases\nAim for first contact resolution while maintaining high quality and compliance standards\nWork in a fast-paced, targeted contact centre environment\nAccurately update systems and maintain detailed customer records\nWho we’re looking for\nYou’ll thrive in this role if you’re energised by helping people, enjoy working towards targets and take pride in delivering excellent customer service. You’re resilient, organised and passionate about creating positive holiday experiences.\nWe’re looking for someone who brings:\nA passion for building relationships with customers\nExcellent written and spoken communication skills\nStrong organisational skills with meticulous attention to detail\nThe ability to thrive in a targeted, fast-paced environment\nA customer-first mindset in everything you do\nConfidence using computer systems and learning new data platforms\nIdeally, experience working in a contact centre (not essential)\nA genuine passion for travel, particularly UK holidays\nHow you'll make an impact\nDeliver high-quality, efficient resolutions that exceed guest expectations\nIncrease first contact resolution across multiple channels\nContribute to team targets and overall contact centre performance\nEnsure compliance with internal processes and legislative requirements\nRepresent our trusted brands with enthusiasm and professionalism\nWhy you’ll want to work at Awaze\nWe offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll join a dynamic, high-energy team passionate about delivering world-class customer experiences.\nWe’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:\nCompetitive salary\n25 days holiday plus bank holidays (pro-rata)\nGreat travel discounts across our brands\nAccess to Perkbox - from free monthly treats to discounts with top brands\nDevelopment and internal progression opportunities within Europe’s largest managed holiday rental company\nAccess to MetLife for expert guidance and specialist personal support\nLong service rewards and refer-a-friend bonus\nAbout Awaze\nOur mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.\nWith more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.\nAs travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.\nWorth knowing\nThis role is offered on an annualised hours contract. Your hours are calculated across the year, meaning you’ll work more during peak periods and fewer during quieter times, with your pay spread evenly throughout the year. This position is full-time (40 hours), temporary (6 months from November), and based fully from our Lowestoft Contact Centre - Trinity House, Riverside Road, NR33 0SW.\nWhat’s next?\nIf this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.\nWe’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.","description_format":"text","description_chars":4453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Travel & Tourism","Vacation Rentals","Online Rental Platforms"],"lifecycle":[{"event":"open","at":"2026-10-28T11:39:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:3","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/awaze-customer-experience-consultant","json_url":"https://alion.io/job/awaze-customer-experience-consultant.json","meta":{"generated_at":"2026-10-29T07:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668773},"rest":"https://alion.io/mcp/rest/get_company?id=668773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fawaze-customer-experience-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fawaze-customer-experience-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fawaze-customer-experience-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/awaze-customer-experience-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fawaze-customer-experience-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3393979}},{"tool":"search_jobs","arguments":{"company":"awaze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3393979},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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