{"id":2352902,"url":"https://alion.io/job/aweber-customer-solutions-specialist-second-shift","title":"Customer Solutions Specialist (Second Shift)","company":{"id":58454,"name":"AWeber","domain":"aweber.com","url":"https://alion.io/company/aweber","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":238000,"period":"year","method":"role_country_seniority_unknown","sample_n":3748},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-03T03:08:01Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-12T19:07:46Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":101},"description":"We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA. \nWe are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. \nAs our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM ET). \nYou will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses. Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience. \nTo thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success. \nOur customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service.\nIf you are interested in:\nBeing part of an award winning team, \nPositively impacting others, \nHelping small businesses grow, and\nMaking the world a better place\nthen apply now to experience our culture and benefits which make us a Best in Class employer!\nAbout AWeber:\nAt AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOUmake an impact on these small businesses each and every day!\nAs a team, we work remotely across the US, and although we're in separate locations, nothing can keep us apart! We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best interests in mind - something that's not possible when you work in a siloe. At AWeber, YOURvoice and YOURopinion matters, regardless of your role. We expect all AWeber team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the next step and apply.\nAWeber Benefits:\n100% Remote - we're not going back to the office and here's why.\nStrong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.\nWe have some other pretty cool benefits to make your life easier:\n100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).\n4-7 weeks of paid time off and holidays (based on tenure).\n4 week paid sabbatical (based on tenure).\n401K retirement plan with 4% company match.\nCompany Profit Share.\nHome office equipment and internet stipend.\nTuition reimbursement, conferences, and learning opportunities.\nGym Memberships Reimbursement. \nCompany Paid Short Term Disability Insurance.\nCompany Paid Life Insurance.\nAdditional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).","description_format":"text","description_chars":4138,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Gym membership","Home office","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Utah","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"District of Columbia","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-12T14:13:24Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":101,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-12T22:53:22Z"},"pay":null,"html_url":"https://alion.io/job/aweber-customer-solutions-specialist-second-shift","json_url":"https://alion.io/job/aweber-customer-solutions-specialist-second-shift.json","meta":{"generated_at":"2026-10-12T22:53:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58454},"rest":"https://alion.io/mcp/rest/get_company?id=58454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faweber-customer-solutions-specialist-second-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faweber-customer-solutions-specialist-second-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faweber-customer-solutions-specialist-second-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aweber-customer-solutions-specialist-second-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faweber-customer-solutions-specialist-second-shift"}]}