{"id":1999612,"url":"https://alion.io/job/awfis-senior-community-manager","title":"Senior Community Manager","company":{"id":3240288,"name":"Awfis","domain":"awfis.com","url":"https://alion.io/company/awfis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":790},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-04T04:21:11Z","employer_posted_date":"2026-07-04","last_verified_at":"2026-10-13T17:32:01Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":101},"description":"The Senior Community Manager - Operations will oversee operations for a portfolio of 400,000 to 500,000 Sq. Ft. of office space, managing revenue exceeding INR 250 million annually. This role is centered on creating strong relationships, delivering exceptional customer experiences, and fostering a vibrant community while ensuring profitability. The ideal candidate will demonstrate strong business acumen, be an effective team player, a passionate trainer, and adept at hands-on implementation, all while managing the P&L for the city.\nKey Responsibilities:\nCustomer Experience & Process Excellence:\nDrive outstanding customer experience by leading the team to meet and exceed client expectations.\nEnsure 100% implementation of SOPs to maintain operational consistency and excellence.\n\nTeam Leadership & Development:\nRecruit, train, and develop the operations team to adhere to company standards and processes.\nFoster a collaborative and motivating work environment, focusing on minimizing attrition and promoting Awfis' culture.\n\nCommunity Management:\nLead the Community Team to exceed member expectations by building a thriving, engaged community.\nOrganize and manage member engagement events that foster networking, education, and business opportunities.\n\nRevenue Generation:\nDirectly and indirectly responsible for creating alliances and partnerships that drive additional revenue streams.\nActively engage in initiatives such as networking events, hackathons, and engagement activities to boost seat revenue.\n\nOperational Excellence:\nEnsure strict adherence to Health, Safety, Cleanliness, Hygiene, and Security protocols with zero deviations.\nImplement best practices for facilities management to maintain high operational standards across all locations.\n\nCity-Level Engagement:\nNetwork and attend city-based events, building relationships with local startups, organizations, and key stakeholders to increase brand presence.\nLead CSR initiatives in the city through engaging community and member events.\n\nP&L Management:\nOversee the Profit & Loss (P&L) for the city, ensuring revenue targets are met while managing operational costs effectively.\n\nWe are seeking candidates who possess the following:\nExemplary Customer Service Skills: Proven track record in delivering exceptional client experiences.\nOutgoing and Extroverted Personality: Able to engage easily with diverse groups of people.\nInterest in Current Affairs: Well-informed with a keen understanding of the world around you.\nInherent Team-Player: Ability to work effectively in a collaborative team environment.\nPassion for Training and Development: Committed to mentoring and empowering others.\nAmbition for Continuous Growth: A desire to continuously enhance skills and knowledge.\nEnthusiasm and Active Participation: A proactive and involved approach to tasks and initiatives.\nPublic Speaking Abilities: Capable of addressing and engaging large audience groups.\nLeadership Skills: Strong leadership qualities with expertise in Relationship Management, Operations, and Cost & Revenue Management.\nGrowth-Oriented: Looking for candidates with a hunger for growth, aiming to take on increased responsibility over the next 3-4 years.\nProcess-Oriented: Strong belief in adherence to process execution, with a focus on operational efficiency.\nExperience in Managing Multiple Outlets/Facilities: Proven experience in overseeing operations across various locations.\nEligibility Requirements:\nExperience: Minimum 8-10 years of relevant experience.\nLong-Term Experience: Must have worked with at least one organization for a minimum of 2 years.\nRevenue Management: Should have managed an annual revenue of at least INR 75 million.\nProficiency in MS Office: Must be adept with Microsoft Office tools.\nExcellent Communication: Strong written and verbal communication skills.\nEducational Qualification: Graduate in any stream, with preference given to MBAs.\nFamiliarity with Local Language: Proficiency in the local language is an advantage.\n Community Involvement: Member of Community Service Clubs or Social and Focus Groups/Clubs is a 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