{"id":1208730,"url":"https://alion.io/job/awp-safety-customer-service-representative","title":"Customer Service Representative","company":{"id":4617,"name":"AWP Safety","domain":"awpsafety.com","url":"https://alion.io/company/awpsafety","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Ana, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42000,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T15:58:50Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T22:25:02Z","board_verified":false,"closed_at":"2026-09-25T22:25:02Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.\n The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.\nKey Responsibilities\nConduct outgoing phone calls to prospective customers\nCompose and send e-mail correspondence to prospective customers\nManage incoming e-mail correspondence and inquiries generated from e-commerce sales\nAnswer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales\nCoordinate quotes for public and private bids\nInform customers of current promotions or special sales\nManage and track e-commerce leads and sources in database\nAnalyze and summarize sales trends for sales management team\nAssist customers with navigating website and placing orders online\nSuccessfully learn our products and services\nConvey the company’s focus on safety to employees and customers\nCreatively work with team members on sales strategies\nRelentlessly create and drive weekly sales plan\nStress Statewide network of companies delivering quality and on-time service\nMay conduct product training for customers\nPerform all other duties as assigned\nQualifications\n2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must\nExperience in construction, traffic control or infrastructure industries preferred\nStrong presentation and communication skills, both written and oral, bilingual a plus\nExcellent computer and internet mining skills and experience with lead tracking software\nStrong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospects\nExperience in developing quotes and preparing sales analysis reports for management\nMust be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitude\nHigh energy and self-motivated\nMust be able to sit for long periods of time\nExtensive computer and telephone use Team focused and support the company direction\n What You Will Love\nComprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.\nEligibility for benefits starts on the 1st of the month following your hire date.\nCompany-paid 50K basic life insurance coverage.\nCompany-paid long-term disability (LTD) insurance.\nAvailability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).\nParticipation in the 401(k) retirement plan.\nPaid Time Off (PTO) and paid holidays.\nAWP named one of America’s Greatest Workplaces 2023 for Diversity\nThe salary range for this position is $42K - $52K\nAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.\nAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.","description_format":"text","description_chars":4523,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Government","Transportation & Logistics","Transport Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-25T02:01:05Z"},{"event":"close","at":"2026-09-25T22:25:02Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/awp-safety-customer-service-representative","json_url":"https://alion.io/job/awp-safety-customer-service-representative.json","meta":{"generated_at":"2026-10-19T05:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4617},"rest":"https://alion.io/mcp/rest/get_company?id=4617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fawp-safety-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fawp-safety-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fawp-safety-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/awp-safety-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fawp-safety-customer-service-representative"}]}