{"id":2910085,"url":"https://alion.io/job/axa-manager-contact-center","title":"Manager - Contact Center","company":{"id":13801,"name":"AXA","domain":"axa.com","url":"https://alion.io/company/axa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":64,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-10T06:39:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T03:57:03Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Job Description:\nMange team operations as customer and distributor’s requests in order to maximize customer satisfaction and distributor satisfaction based on KT-AXA’s core value with effective communication at key areas as follow;\nManage day to day operations of Contact Center team including; inbound service outbound service and omni channel service by monitoring team productivity both quantity & quality.\nHandling complex issue, problem investigation and recommends the proper solution as well as to produce team performance reporting with analysis and recommendation for improvement and KPI achievable.\nManage, develop, and control the company service channel to provide various & dynamic activities with proactive service to customer and aim to deliver the value added service to maximize customer satisfaction and persistency improvement.\nManage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. Building team and develop staff skill & knowledge and services competency to team member by identify training need, provide training, coaching and feedback and ensure all team member work follow service standard & procedure\nAssist AVP-Contact center to prepare working process, enhance call flow and prepare call script to support contact center activities according to business requirements as well as regular review omni channel tools for customer and distributor and initiate activity to maximize omni channel and self service usage of customer and distributor instead of call channel\nEffective communication with team to enhance team performance and collaboration\n\nQualifications:\nBachelor degree in any field\nExperienced in call center management minimum 5 years and Insurance business is preferable\nUnderstanding in call center work flow, tool and system and able to review, identify gap for further development\nUnderstanding of core business principles both individual life, Investment product and group business\nOutstanding communication and interpersonal skills\nAbout Krungthai-AXA Life Insurance\n\nKrungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists.\nThe trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance.\nToday Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision - Ambition AXA.\nOur Perks and benefits\nEmployee and Family Health Insurance Benefits\nLife and Accident Insurance Benefits\nHybrid Working and Flexible Working Hours\nAnnual Leave & Birthday Leave\nSalary Increment & Bonus\nDigital Learning - Self Learning Organization\nAnnual Health Check up\nProvident Fund","description_format":"text","description_chars":3018,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-20T09:19:33Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":104,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/axa-manager-contact-center","json_url":"https://alion.io/job/axa-manager-contact-center.json","meta":{"generated_at":"2026-10-23T06:54:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13801},"rest":"https://alion.io/mcp/rest/get_company?id=13801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxa-manager-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxa-manager-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxa-manager-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axa-manager-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxa-manager-contact-center"}]}