{"id":3287955,"url":"https://alion.io/job/axa-operations-lead","title":"Operations Lead","company":{"id":13801,"name":"AXA","domain":"axa.com","url":"https://alion.io/company/axa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":65,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":131600,"max":230200,"currency":"USD","period":"year","gross":null,"usd_annual":230200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T18:23:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T10:15:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Where you’ll work\nThe Americas Operations Lead for Aerospace is a senior strategic leader responsible for end-to-end underwriting operations across the region. You will lead a regional team of underwriting support professionals, partner with leadership to translate strategy into scalable, client-centric processes, and drive cross-functional transformations (automation, data strategy, Shared Services) to boost capacity, throughput, and quality. You will own risk and controls, governance, and regulatory compliance, maintain risk registers, and oversee audits. With a focus on performance, you’ll establish KPIs and dashboards for executive visibility, manage budgets and workforce planning, and develop regional talent in a culture of performance and inclusion.\nWhat you’ll be doing\nWhat will your essential responsibilities include?\nLead End-to-End Underwriting Operations: Lead [Region]-based [Product Line] operations from submission to cash collection, ensuring compliance and alignment with global Middle Office standards. Leverage AI and automation to enhance efficiency and service delivery. Build operational resilience through proactive risk management and contingency planning.\nBuild Scalable Operating Models: Design standardized, scalable operating models that optimize capacity and throughput. Partner with Shared Services to move non-core tasks out of underwriting. Embed business continuity and redundancy into all operating model designs.\nOwn Risk, Controls, and Resilience: Maintain risk registers, governance frameworks, and compliance standards. Lead audit remediation efforts. Assess and enhance organizational preparedness for disruptions through comprehensive business continuity and disaster recovery planning.\nDefine Performance Framework and Metrics: Establish KPIs, SLAs, and data quality standards with regular leadership reporting. Use AI-enabled analytics to monitor performance in real-time and track resilience metrics.\nDevelop High-Performing Leaders: Recruit, develop, and retain people leaders. Build organizational capability in AI and automation adoption. Foster a culture of business continuity awareness and operational resilience.\nDrive Strategic Initiatives: Deploy automation, digital workflows, and data-driven process improvements with IT and Innovation. Implement resilience-enhancing initiatives such as process redundancy and system failover automation.\nLead Cross-Functional Governance: Collaborate with LOB leaders, Legal/Regulatory, Finance, and Shared Services to ensure strategic alignment, regulatory compliance, and business continuity integration across all decisions.\nResolve Operational Issues and Enable Growth: Serve as escalation point for operational challenges. Be expert in leveraging AI insights and automation to prepare contingency plans to resolve issues swiftly, minimize disruptions, and enable business continuity.\nYou will report to the Head of Underwriting Operations.\nWhat you’ll bring\nWe’re looking for someone who has these skills and capabilities\nPeople Skills:\nEmpowerment & Psychological Safety: Empowers and coaches others to reach their potential; fosters a culture of growth where individuals feel safe to experiment and speak up\nAnalytic and Strategic Mindset: Leverages business insights to make the best decisions\nCustomer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.\nBusiness Skills:\nRelationship Management: Builds and maintains positive connections with clients, colleagues, and stakeholders to achieve shared goals. \nBusiness and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.\nPresentation & Story Telling: Communicates complex data and information effectively through compelling narratives and well-structured presentation within the context of insurance industry\nTechnical Skills:\n Business Planning: Defines strategies and outlines action to achieve short and long-term business goals and to enhance performance within the (re)insurance sector.\n KPI Acumen: Understands key performance indicators (KPIs), recognizing critical metrics, interpreting their significance, and making informed decisions that directly contribute to achieving KPIs.\nOperational Excellence: Provides operational management for specific PL and/or multiple PLs and interfaces with underwriting management, sales management and financial areas. \nEssential Position Information:\nHybrid position - Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.\nEmployment Type - Permanent\nWorking hours - Full time\nWho we are\nAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.\nHow? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.\nWith an innovative and flexible approach to risk solutions, we partner with those who move the world forward.\nLearn more at axaxl.com.\nWhat we offer\nInclusion\nAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another - and our business - to move forward and succeed.\nFive Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.\nRobust support for Flexible Working Arrangements \nEnhanced family-friendly leave benefits \nNamed to the Diversity Best Practices Index \nSignatory to the UK Women in Finance Charter\nLearn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.\nTotal Rewards\nAXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.\nWe’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.\nSustainability\nAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.\nOur Pillars:\nValuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.\nAddressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.\nIntegrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.\nAXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. \nFor more information, please see Sustainability at AXA XL.\nThe US base salary range for this position is USD 131,600 - 230,200. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.\nAt AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefitssuch as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering ourcolleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to positionthemselves for the next step of their careers.Formore details about AXA XL’s benefits offerings, please visit US Benefitsat a Glance 2026.","description_format":"text","description_chars":9750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-26T19:09:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":230200,"is_top_pay":true},"html_url":"https://alion.io/job/axa-operations-lead","json_url":"https://alion.io/job/axa-operations-lead.json","meta":{"generated_at":"2026-10-29T12:47:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13801},"rest":"https://alion.io/mcp/rest/get_company?id=13801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxa-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxa-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxa-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axa-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxa-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3287955}},{"tool":"search_jobs","arguments":{"company":"axa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3287955},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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