{"id":2910071,"url":"https://alion.io/job/axa-team-supervisor-claims","title":"Team Supervisor Claims","company":{"id":13801,"name":"AXA","domain":"axa.com","url":"https://alion.io/company/axa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":132000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T09:04:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T11:51:39Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Join our team as a Team Supervisor Claims - Lead with Impact and Drive Customer Excellence!\nAXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments.\nThe mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services.\nCustomer orientation is our DNA and our availability and willingness to listen ensure a customized approach.\nAs a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life.\nAXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people.\nWhat you'll be doing:\nSupervise, coordinate, and coach a dedicated Claims Operations team supporting AXA Partners’ business lines, ensuring high-quality customer service.\nMonitor daily team activities, allocate resources effectively, and ensure KPI and SLA targets are met, keeping customer satisfaction at the core of all actions.\nProvide clear and accurate reporting on team performance, identify areas for improvement, and implement operational solutions to optimize productivity.\nParticipate actively in projects related to innovation, client onboarding, or transformation initiatives, acting as a change agent within the team.\nSupport the recruitment process and manage absenteeism to maintain a motivated and engaged team environment.\nMake on-the-spot decisions to ensure proper case follow-up and customer support, stepping in operationally when workload peaks.\nFoster a stimulating work environment by promoting open communication, continuous improvement, and a customer-centric mindset.\nConduct regular coaching sessions, set clear objectives, and support employees’ professional development through feedback and performance reviews.\nCollaborate with team members to enhance their technical knowledge and service skills, ensuring the team remains aligned with AXA’s strategy and commitments.\n\nWhat you’ll bring:\nProven managerial skills with experience in transformation and execution leadership, empowering teams effectively.\nStrong behavioral competencies in decision-making, influence, customer-centricity, active listening, communication, and empathy.\nTechnical expertise in assistance knowledge, coaching, customer needs analysis, and performance tracking.\nAnalytical reasoning skills to interpret data, monitor KPIs, and identify improvement opportunities.\nA proactive mindset with the ability to adapt to change and promote continuous improvement within the team.\nExcellent organisational skills to manage multiple priorities, absenteeism, and team development initiatives.\nYour skills & experience:\nYou have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams. \nYou are Dutch/French with a very good knowledge of the second language & a good knowledge of English, \nYou are very Service & people oriented\nYou have strong communication (oral & writing) & organization skills\nYou have a broad experience in people and/or management of business- projects.\nYou have a good knowledge of Microsoft-tools.\nExperience in insurance or the healthcare sector is a plus\nThanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors. \nYou are a teamplayer.\nWhat we offer:\nAt AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.\nYou can expect to receive:\nCompetitive gross monthly salary\nYearly bonus based on your performance\n€250 net allowance per month\nMeal vouchers worth €10 per day\n€250 eco-vouchers per year\nInsurance: group insurance, hospitalization & Ambulatoire/Ambulante\" insurance, disability insurance, accident insurance\nHomeworking\n33 days of vacation\nA good work life balance with hybrid working.\nPermanent employment type in a dynamic environment with interesting career opportunities \nBy joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.\nAdditionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.\nTo apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.\nWho we are:\nWe’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.\nJoin a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)","description_format":"text","description_chars":5974,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-20T09:19:33Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.517,"p_room":0.28,"age_days":97,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/axa-team-supervisor-claims","json_url":"https://alion.io/job/axa-team-supervisor-claims.json","meta":{"generated_at":"2026-10-21T14:35:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13801},"rest":"https://alion.io/mcp/rest/get_company?id=13801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxa-team-supervisor-claims"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxa-team-supervisor-claims"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxa-team-supervisor-claims"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axa-team-supervisor-claims\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxa-team-supervisor-claims"}]}