{"id":779141,"url":"https://alion.io/job/axcera-customer-success-manager","title":"Customer Success Manager","company":{"id":669555,"name":"Axcera","domain":"axcera.io","url":"https://alion.io/company/axcera","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-05T00:00:00Z","employer_posted_date":"2025-11-05","last_verified_at":"2026-10-25T05:11:15Z","board_verified":true,"closed_at":null,"days_open":354,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":354},"description":"We're seeking a Customer Success Manager to join our team at Axcera and take ownership of the customer journey, from commercial handover through onboarding and go-live to ongoing growth and development.\nYour mission is to help our customers launch with confidence, maximise the value they gain from the Axcera platform, and build stronger, more competitive businesses within the prop trading industry.\nTo succeed in this role, we believe you are proactive, relationship-driven, and genuinely motivated by the opportunity to influence outcomes and make an impact. You'll act as the main point of contact for your customers, develop a deep understanding of their businesses and objectives, identify risks and opportunities early, and continuously help them improve both how they use our platform and how they operate their businesses.\nKey Responsibilities\nOwn customer onboarding from commercial handover through successful implementation and go-live.\nOwn the ongoing customer relationship, maintaining regular engagement and acting as the main relationship contact throughout the customer lifecycle.\nMonitor customer health, product usage and business signals to identify churn risks, renewal risks and opportunities early and proactively drive the right actions.\nIdentify upsell and expansion opportunities based on customer needs, growth, product usage and business objectives.\nConduct regular business reviews, discussing customer performance, challenges, objectives, priorities and opportunities.\nDrive product success by educating customers, increasing adoption and helping them get maximum value from the Axcera platform and its capabilities.\nDrive prop success by understanding customers' businesses and sharing relevant industry knowledge, operational best practices and insights that can help them build and grow successful prop trading operations.\nAct as the voice of the customer internally, working closely with Product, Support, Sales and other teams to ensure customer needs and feedback are understood and acted upon.\nManage customer escalations and coordinate internally to drive issues toward a successful resolution.\nLeverage AI, automation and customer data to work more efficiently, identify insights faster and continuously improve the customer experience.\nEssential Skills\nProven experience in Customer Success, Account Management or a similar customer-facing role within a technology or fintech environment.\nPrevious experience within prop trading, Forex, CFDs, brokerage, trading technology or closely related financial markets is required.\nStrong understanding of the prop trading industry and the ability to advise customers beyond the product itself.\nStrong relationship-building and communication skills, with confidence engaging with customers at different levels.\nCommercial mindset with experience identifying customer risks, renewals and growth opportunities.\nStrong analytical skills and the ability to use customer, product and business data to identify risks and opportunities.\nProactive and solutions-focused, with the ability to anticipate customer needs rather than simply react to requests.\nAbility to manage multiple customer relationships and priorities in a fast-paced environment.\nComfortable using CRM, customer success and support tools.\nEnthusiasm for using AI and automation to improve efficiency and customer outcomes.\nProfessional Attributes\nCustomer and business focused: genuinely interested in understanding how customers operate and what makes them successful.\nProactive: identifies needs, risks and opportunities before being asked.\nCommercially minded: understands the connection between customer success, retention, expansion and long-term growth.\nStructured and accountable: takes ownership of customer relationships and follows through on commitments.\nIndustry curious: stays close to developments within prop trading and financial markets and turns that knowledge into value for customers.\nComfortable in a fast-paced environment: adapts quickly and takes ownership in a business where priorities and products continue to evolve.\nWhy Axcera?\nAt Axcera, Customer Success goes beyond traditional account management. You'll work closely with prop trading businesses, helping them successfully launch, grow with our technology and improve how they operate.\nYou'll have the opportunity to build strong customer partnerships, work closely with our Product and commercial teams, and directly influence both customer outcomes and the continued development of the Axcera platform.","description_format":"text","description_chars":4529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T00:06:36Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":354,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/axcera-customer-success-manager","json_url":"https://alion.io/job/axcera-customer-success-manager.json","meta":{"generated_at":"2026-10-25T07:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669555},"rest":"https://alion.io/mcp/rest/get_company?id=669555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxcera-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxcera-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxcera-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axcera-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxcera-customer-success-manager"}]}