{"id":1779927,"url":"https://alion.io/job/axco-information-course-coordinator","title":"Course Coordinator","company":{"id":1983492,"name":"Axco Information","domain":"axcoinfo.com","url":"https://alion.io/company/axcoinfo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26395,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":34966},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-03T17:13:50Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T22:44:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Outline\nJob Role: Course Coordinator\nLocation: Hybrid/Cardiff office 4 days a week\nSalary: £26,395 per annum\nContract Type: Permanent, full time\nWhat We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources\nWhy do we want you?\nAstutis (part of Wilmington plc) is looking for a highly organised, people-focused individual who loves delivering great service and keeping everything running smoothly.\nWorking within our Operations Team, you’ll look after a caseload of clients and learners, supporting them from the moment a course is booked right through to exams and certification.\nYou’ll coordinate our virtual, classroom and in-company Health, Safety and Environmental courses, handling everything from learner registrations and course materials to customer communications, reporting and exam support.\nYou’ll need a great eye for detail, strong communication skills and a proactive approach to solving problems, while working closely with our Sales and Operations teams to give every client and learner a brilliant experience.\nPlease note: To complete your application, you will be redirected to Wilmington plc’s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply ”!\nJob purpose, tasks and responsibilities\nYou’ll be Responsible For:\nBe the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.\nKeep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.\nMake sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.\nBuild great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.\nKeep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.\nStay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.\nWork closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.\nEssential and desirable capabilities\nTo be successful in this role, you must have:\nKnowledge of relevant computer systems including administrative systems, CRM, MS Teams and MS Office packages.\nSolid understanding and knowledge of customer service principles and standards.\nKnowledge of principles and practices of Sales, and how this relates to after-sales customer support and care.\nExcellent understanding and working knowledge of all Microsoft packages\nExcellent word-processing skills\nAttention to detail, including accuracy of information recording, data entry, and communication clarity across all processes, systems and planning tools.\nIt would be great if you had:\nPrevious experience working in a training company.\nGeneral understanding of relevant training certifications and governing bodies including NEBOSH and IOSH advantageous.\nWhat's the Best Thing About This Role?\nYou’ll make a real difference to learners, supporting them throughout their training journey while building great relationships along the way. It’s varied, people-focused and you’ll see the impact of your work every day.\nWhat’s the Most Challenging Thing About This Role?\nThere can be a lot of plates spinning at once, with multiple courses, deadlines and customer requests to manage. You’ll need to stay organised, keep an eye on the details and be comfortable juggling priorities when things get busy.\nWe know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.\nBefore you go....\nAbout us\nAstutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.\nJoin us and do Work That Means Something\nAt Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.\nWhen you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.\nWhether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.\nJoin us and make a real difference. Click on “APPLY ” today!\nThe Legal Bit!\nThe statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.\n*Please note that this role may remain advertised until an offer of employment has been made.","description_format":"text","description_chars":5648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Market Research","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-03T17:13:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":34966,"is_top_pay":false},"html_url":"https://alion.io/job/axco-information-course-coordinator","json_url":"https://alion.io/job/axco-information-course-coordinator.json","meta":{"generated_at":"2026-10-06T00:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1001,"day_limit":5000,"remaining_today":3999,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1983492},"rest":"https://alion.io/mcp/rest/get_company?id=1983492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxco-information-course-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxco-information-course-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxco-information-course-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axco-information-course-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxco-information-course-coordinator"}]}