{"id":1515952,"url":"https://alion.io/job/axco-information-sales-development-representative","title":"Sales Development Representative","company":{"id":1983492,"name":"Axco Information","domain":"axcoinfo.com","url":"https://alion.io/company/axcoinfo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T09:30:08Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T19:23:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Outline\nJob Role: Sales Development Representative\nLocation: Leicester, LE19 1SU\nSalary: £25,877 - £28,000 (DoE) + Commission\nContract Type: Permanent, Full-Time\nWhat We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources\nWhy do we want you?\nYou've already got some sales experience and you know that to succeed, you need to have good conversations, ask the right questions and be prepared to put the effort in! You're happy working towards targets, comfortable picking up the phone, and don't take a knock-back personally.\nJoining Mercia (part of Wilmington plc) means joining a trusted business with a strong reputation and a loyal customer base.\nYou'll be speaking with prospective and existing customers, uncovering new opportunities and helping customers get the most from our services. It's a role where you'll develop your sales skills and have support from our experienced sales team.If you're looking for a role where you can keep learning and and build a long-term sales career, we'd love to hear from you!\nPlease note: To complete your application, you will be redirected to Wilmington plc’s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply ”!\nJob purpose, tasks and responsibilities\nAs our Sales Development Representative, you'll be one of the first people our customers speak to. You'll spend your time talking to prospective and existing clients, qualifying opportunities, responding to enquiries and helping our sales team connect with the right people.\nYou'll also play an important role in retaining customers and supporting renewals, giving you exposure to the full sales cycle and the opportunity to develop valuable commercial skills.\nYour responsibilities will include:\nReaching out to prospective customers by phone, email and other channels to generate new business opportunities.\nQualifying leads and arranging high-quality meetings for the wider sales team.\nResponding to customer enquiries through our sales inbox, web chat and other contact channels.\nBuilding relationships with customers and helping them find the right solution for their needs.\nSpeaking with customers who are considering cancelling their service, understanding their concerns and exploring ways we can support them.\nContacting customers about upcoming renewals and helping identify opportunities to continue and strengthen the relationship.\nKeeping customer records and sales opportunities accurate and up to date within our CRM system.\nSharing customer feedback and insights that can help improve our products, services and overall customer experience.\nActing as a positive ambassador for Mercia, delivering a professional and friendly experience in every interaction.\nWhat’s the Best Thing About This Role?\nYou'll get exposure to lots of different types of sales conversations from generating new opportunities and qualifying leads to supporting renewals and customer retention.\nYou'll be trusted to make things happen, and every meeting booked, customer retained and opportunity created will contribute to the team's success.\nWhat’s the Most Challenging Thing About This Role?\nIt's a busy role with a lot to keep on top of. You could be following up on new enquiries one minute and speaking with a customer who's thinking about cancelling the next. You'll need to stay organised, manage multiple priorities and remain positive when conversations don't always go your way.\nEssential and desirable capabilities\nTo be successful in this role, you must have:\nExperience in a B2B sales, customer service or account management role.\nThe confidence to build rapport quickly and have great conversations with customers.\nThe ability to stay calm and professional when handling objections or more challenging discussions.\nStrong organisational skills, with a good eye for detail and confidence using CRM systems to manage your work.\nExperience using tools such as Salesforce, or similar CRM and sales engagement platforms.\nA positive, resilient approach and the motivation to work towards targets.\nThe ability to juggle multiple enquiries and priorities without losing focus.\nConfidence discussing renewals, retention and customer cancellations in a professional and empathetic way.\nWe know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.\nBefore you go....\nAbout us\nMercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession.\nOur focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.\nJoin us and do Work That Means Something\nAt Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.\nWhen you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.\nWhether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.\nJoin us and make a real difference. Click on “APPLY ” today!\nThe Legal Bit!\nThe statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.\n*Please note that this role may remain advertised until an offer of employment has been made.","description_format":"text","description_chars":6246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Market Research","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T09:30:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:10","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/axco-information-sales-development-representative","json_url":"https://alion.io/job/axco-information-sales-development-representative.json","meta":{"generated_at":"2026-10-01T21:49:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4411,"day_limit":5000,"remaining_today":589,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}