{"id":4165944,"url":"https://alion.io/job/axian-group-it-operations-engineer","title":"IT Operations Engineer","company":{"id":1862841,"name":"AXIAN Group","domain":"axian-group.com","url":"https://alion.io/company/axian-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Talend","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T00:00:00Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Rejoignez Axian, un groupe innovant dans le Mobile Money/Fintech, en tant qu'IT Operations Engineer. Contribuez à la performance des systèmes d'information critiques et évoluez dans un environnement collaboratif.\nMissionsPrendre en charge les tickets et escalades L2 transmis après qualification par le Command Center.\nRéaliser les investigations techniques sur les plateformes et services critiques jusqu'à identification du composant concerné.\nAnalyser les logs, métriques, traces et données techniques nécessaires au diagnostic et au rétablissement du service.\nTraiter les demandes opérationnelles complexes et coordonner les actions avec les équipes techniques L3 concernées.\nContribuer aux RCA, documenter les constats techniques et assurer le suivi des actions correctives relevant des Operations.\nMaintenir les procédures d'exploitation, runbooks et bases de connaissances nécessaires au support des services.\nContribuer à la mise en place et à l'amélioration des dashboards, KPI, alertes et mécanismes de monitoring.\nFournir les éléments opérationnels et les évidences nécessaires aux contrôles N1, audits et demandes de conformité.\nProfil recherchéDiplôme d'ingénieur ou équivalent en informatique, systèmes d'information ou télécommunications.\n3 à 5 ans d'expérience en exploitation IT, support applicatif ou production, idéalement dans un environnement critique Mobile Money / Fintech.\nCompétencesBonne connaissance de SQL, Linux, APIs, middleware et des outils d'analyse de logs et de diagnostic.\nExpérience des plateformes d'intégration telles que Talend, WSO2, SICAP ou équivalent appréciée.\nMaîtrise d'un outil ITSM / ServiceNow et bonne compréhension des processus Incident, Request et Problem Management.\nOrganisé, rigoureux et méthodique, avec une forte capacité d'investigation, d'analyse et de résolution de problèmes.\nBonne communication, sens du service et capacité à collaborer avec les équipes DevOps, DBA, Network et partenaires techniques.\nAvantagesProgramme de reconnaissance\nEvolution de carrière et mobilité groupe\nActivités internes impactantes, dynamiques & variées\nEnvironnement de travail collaboratif, innovant, engageant","description_format":"text","description_chars":2155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Digital Banks & 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