{"id":4166092,"url":"https://alion.io/job/axian-group-l3-application-support-engineer","title":"L3 Application Support Engineer","company":{"id":1862841,"name":"AXIAN Group","domain":"axian-group.com","url":"https://alion.io/company/axian-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElasticSearch","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"Rest API","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"Rejoignez PULSE, une entité d'AXIAN TELECOM, en tant que L3 Application Support Engineer à Antananarivo. Contribuez au support technique avancé d'applications en production et à la résolution d'incidents complexes.\nMissionsMission principale\nLe/La L3 Application Support Engineer assure le support technique avancé des applications en production. II/Elle diagnostique les incidents complexes, réalise les analyses de causes racines et accompagne les équipes dans la résolution durable des problèmes.\nActivités et tâches spécifiques\nIntervenant sur le support des applications en production, il/elle sera amené(e) à :\n• Assurer le support technique avancé des applications en production et traiter les incidents complexes escaladés par les équipes L1/L2\n• Diagnostiquer les anomalies applicatives, analyser le comportement, les API, les files de messages, les intégrations et les workflows\n• Réaliser les analyses de cause racine, investigation sur les données des DBs et de recherche type Elasticsearch/ELK, et proposer des corrections durables\n• Accompagner les déploiements, hotfixes et changements de production, tout en assurant la coordination avec les équipes développement, infrastructure et opérations\nProfil recherchéBac +5 minimum en Informatique ou domaine similaire\n3 ans d'expérience minimum en support d'application, développement backend ou support de production\nCompétencesSolide expérience en développement Node.js\nBonne maîtrise des API REST, traitements asynchrones, message queuing, intégrations applicatives et bases de données.\nBonne connaissance des requêtes Elasticsearch et capacité à analyser le comportement applicatif à partir des données techniques\nExpérience en support production ou résolution d'incidents, bonnes bases Linux, autonomie, rigueur et capacité à gérer les situations critiques\nMaîtrise du français et capacité à communiquer en anglais professionnel\nLanguesFR\nEN","description_format":"text","description_chars":1906,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Digital Banks & 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