{"id":3103052,"url":"https://alion.io/job/axians-portugal-application-support-engineer","title":"APPLICATION SUPPORT ENGINEER","company":{"id":2415270,"name":"Axians Portugal","domain":"axians.pt","url":"https://alion.io/company/axians-pt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.286,"time_to_fill_p50_days":71,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-22T16:09:12Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T00:04:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.\nAPPLICATION SUPPORT ENGINEER\nWhat We Are Looking For\nWe are looking for an Application Support Engineer to ensure the stability, performance, and continuous improvement of critical business applications. You will play a key role in providing technical and functional support, managing incidents and changes, monitoring application health, and ensuring service continuity. Working closely with users, development teams, operations, and infrastructure teams, you will contribute to delivering a high-quality service and an excellent user experience.\nWhat You Will Do on a Daily Basis\nProvide technical and functional support to users, ensuring timely and effective issue resolution.\n\nMonitor and supervise application environments to guarantee service availability and performance.\n\nAnalyze, troubleshoot, and resolve incidents, problems, and service requests.\n\nCoordinate with development, production, operations, and other support teams when required.\n\nManage and orchestrate application releases within your scope of responsibility.\n\nPerform proactive analysis to identify risks, prevent incidents, and improve service quality.\n\nEnsure the smooth execution of application workflows, batch processes, and data transfers.\n\nProcess user requests related to specific operations, data extraction, and business activities.\n\nCreate and maintain operating procedures and technical documentation.\n\nBuild and enrich the application's knowledge base and documentation repository.\n\nAnalyze and improve the performance of technical and functional components to enhance the user experience.\n\nImplement monitoring solutions and define control points to ensure service reliability.\n\nManage functional change requests and support continuous service improvement initiatives.\n\nContribute to process compliance, remediation activities, and operational excellence.\n\nProduce reports and communicate effectively with stakeholders regarding incidents and resolutions.\n\nYour Key Skills\nStrong knowledge of Application Support and IT Operations environments.\n\nExperience with ITIL processes and service management practices.\n\nGood knowledge of Linux environments.\n\nYour Main Qualifications\nDegree in Computer Science, Information Technology, Engineering, or a related field.\n\nBetween 3 and 5 years of experience in Application Support, Production Support, or similar roles.\n\nExperience providing technical and functional support for business-critical applications.\n\nExperience in application monitoring, incident management, and service improvement initiatives.\n\nSolid understanding of production environments and infrastructure requirements.\n\nExperience working in complex and multicultural environments.\n\nKnowledge of Financial Markets is considered a plus.\n\nProfessional English proficiency (written and spoken).\n\nProfessional French is considered a plus.\n\nAbility to work autonomously while maintaining a collaborative team mindset.\n\nWhat We Offer\nStable professional career\nWorking with Axians projects becomes an asset to those of us who want to offer stability through a secure career.\nProspects for career advancement\nYou can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.\nWork Life Balance\nBy collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.\nAttractive, evolving compensation\nWhen working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).\nAxians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.\nJoin Axians\nAt Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at .","description_format":"text","description_chars":4677,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-22T18:01:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":71,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/axians-portugal-application-support-engineer","json_url":"https://alion.io/job/axians-portugal-application-support-engineer.json","meta":{"generated_at":"2026-10-24T11:16:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2415270},"rest":"https://alion.io/mcp/rest/get_company?id=2415270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxians-portugal-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxians-portugal-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxians-portugal-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axians-portugal-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxians-portugal-application-support-engineer"}]}