{"id":4158288,"url":"https://alion.io/job/axiata-digital-labs-junior-application-support-engineer","title":"Junior Application Support Engineer","company":{"id":62436,"name":"Axiata Digital Labs","domain":"axiatadigitallabs.com","url":"https://alion.io/company/axiata-digital-labs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-12T11:23:59Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:58:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities\nSupportBilling & Wallet activities, including application monitoring,\ntesting, releases, dry runs and production/hypercare support.\n\nPerformfirst-level troubleshooting and validation, including log checks, issue\ntracking, test evidence preparation and escalation.\n\nSupportproject and operational readiness activities, including documentation, SOP\nupdates and operational handover.\n\nCoordinatewith application, middleware and client partner teams to resolve issues\nand support smooth delivery.\n\nAssist withdeployment preparation, release validation and post-release monitoring.\n\nEnsuretimely reporting and follow-up on incidents, issues and operational\nactivities.\n\nPerson Specifications\nDiploma orBachelor's Degree in IT, Computer Science, Software Engineering or a\nrelated field.\n\n3-5 years of prior experience in a similar field.\nBasicunderstanding of application support, software testing, databases, logs\nand troubleshooting.\n\nExposure toSQL, Linux/Unix, middleware or application monitoring tools is an\nadvantage.\n\nGoodcommunication, coordination and problem-solving skills.\n\nWillingnessto support after-hours activities, including releases and production\nsupport when required.\n\nAble tomobilise at short notice.\n\nExposure totelecommunications, billing, wallet or enterprise application environments\nis preferred.\n\nProactive,responsible and willing to learn in a fast-paced operational environment.\n\nVendor Submissions - 12 months","description_format":"text","description_chars":1456,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T11:23:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-12T22:28:58Z"},"pay":null,"html_url":"https://alion.io/job/axiata-digital-labs-junior-application-support-engineer","json_url":"https://alion.io/job/axiata-digital-labs-junior-application-support-engineer.json","meta":{"generated_at":"2026-11-12T22:28:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62436},"rest":"https://alion.io/mcp/rest/get_company?id=62436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxiata-digital-labs-junior-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxiata-digital-labs-junior-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxiata-digital-labs-junior-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axiata-digital-labs-junior-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxiata-digital-labs-junior-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4158288}},{"tool":"search_jobs","arguments":{"company":"axiatadigitallabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4158288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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