Solution Architect - Client Engineering

Overview

The Solution Architect serves as the primary technical owner for assigned customer accounts (e.g. CelcomDigi, XL Axiata, Telin, Bank Muamalat and emerging customers). The role is responsible for building long-term technical relationships, translating customer requirements into structured Business Requirements Documents, maintaining customer roadmaps and driving customer-specific demos that increase adoption and expansion of our platforms.

Key Responsibilities

Technical Account Ownership & Customer Engagement

• Act as the primary engineering counterpart for assigned customers across releases and platforms
• Establish regular technical engagements to understand customer challenges and strategic priorities
• Proactively identify use cases and opportunities to increase platform adoption

Requirements Management & BRDs

• Capture enhancement requests, change requests and new feature requirements during customer engagements
• Produce structured BRDs validated directly with customers
• Qualify requests against existing platform capabilities and product scope

Customer Roadmaps & Product Feedback

• Maintain a roadmap for each assigned customer, tracking requirements and implementation progress
• Present validated BRDs through the weekly Client Engineering - Practices review
• Identify whitespace opportunities, adjacent modules and future expansion initiatives

Demo Environment & Use Cases

• Own and maintain the Client Engineering demo environment
• Design customer-specific use cases and demonstrations aligned to business objectives
• Maintain a repository of reusable demos and use cases for Malaysia and Indonesia

Commercial Technical Support

• Partner with Sales and the COO organisation during customer engagements
• Provide technical guidance and validate solution feasibility
• Own technical follow-up activities from commercial discussions
• Support opportunity qualification and progression through technical input

Person Specifications

• Customer-first problem-solving mindset
• Solutioning architecture and design skills
• Ability to translate technical complexity into business value
• Strong documentation skills (BRDs, technical roadmaps, solution documentation)
• Telecom domain expertise, including BSS/OSS, charging, provisioning, and network APIs
• API and integration architecture knowledge
• Understanding of fintech and payment ecosystems

Vendor submissions - 12 months