{"id":1250840,"url":"https://alion.io/job/axioshq-client-success-manager","title":"Client Success Manager","company":{"id":17259,"name":"Axioshq","domain":"axioshq.com","url":"https://alion.io/company/axioshq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Axios","optional":false},{"name":"HubSpot","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-09-25T18:24:34Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-09T01:21:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Client Success Manager\n1 big thing: We're looking for a Client Success Manager to join our growing Professional Services team.\nWhy it matters: Our Services business is growing 40% year over year, and a big part of delivering on that growth is making sure every client engagement runs smoothly and every cohort feels taken care of. This role is key to owning the day-to-day client experience across our standard training and consulting engagements, so our team can scale delivery without sacrificing quality.\nThe Client Success Manager will manage the client experience across a portfolio of standard Services engagements and help maintain the systems and skills that power our delivery.\nGo deeper: In this role, you will make an impact to Axios HQ through the following responsibilities:\nOwn the end-to-end client experience across a portfolio of training and consulting engagements\nManage client-facing touchpoints-scheduling, kickoff calls, session logistics, and troubleshooting-to keep every cohort happy and on track\nServe as the primary point of contact for training clients, managing expectations and providing regular updates\nMaintain and improve the day-to-day AI skills and tools that support delivery\nPartner internally with sales and delivery teams to ensure seamless project execution\nManage and improve client feedback loops, including survey collection and reporting\nTrack project performance, analyze survey data, and share insights with stakeholders\nIdentify inefficiencies in current workflows and collaborate internally on process improvements\nThe details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ's mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:\n4-6 years in project management and client-facing delivery\nComfort working with AI tools and automation to manage high-volume workloads efficiently\nStrong communication and organizational skills\nAbility to manage multiple concurrent client relationships (25-30) without letting details slip\nDemonstrated interest in process improvement and operational efficiency\nExperience with CRM or project tracking tools (e.g., HubSpot) a plus\nAbility to work independently while partnering with senior team members for guidance\nDon't forget:\nHealth insurance (options include 100% paid for individuals, 75% for families)\nBase Range: $80,000-$100,000, depending on experience, skills and geographic location.\nFertility and family planning coverage\nPrimary caregiver 12-week paid parental leave\n401K, plus company match\nTele-mental health services\nGenerous vacation policy, plus company holidays\nMonthly work-from-home stipend\nCompany equity\nA commitment to an open, inclusive, and diverse work culture\nAnnual learning and development stipend\nEqual Opportunity Employer Statement:\nAxios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. 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