{"id":1350787,"url":"https://alion.io/job/axis-capital-ai-solutions-support-lead","title":"AI Solutions Support Lead","company":{"id":1772214,"name":"AXIS Capital","domain":"axiscapital.com","url":"https://alion.io/company/axiscapital","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-17T05:46:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Princeton, United States","London, United Kingdom","United States"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Machine Learning","optional":false},{"name":"AI Agents","optional":true},{"name":"Azure","optional":true},{"name":"Copilot Studio","optional":true},{"name":"Databricks","optional":true},{"name":"ITIL","optional":true},{"name":"LLM","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-17T02:01:48Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.\nAt AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.\nAll qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.\nHow does this role contribute to our collective success?\nAI solutions are becoming increasingly important to AXIS' ability to drive efficiency, improve decision making, and enhance customer and employee experiences. As AI capabilities mature and move into production, maintaining their effectiveness, reliability, fairness, and business value becomes critical. \nThe AI Solutions Support Lead is responsible for the ongoing support, maintenance, monitoring, and enhancement of AI solutions that have been deployed into production. Once an AI solution has been delivered and transitioned from the Data Science & AI Delivery team, ownership of day-to-day operational support and continuous improvement will transfer to this role. \nLeading a team of AI engineers provided through our strategic delivery partners, the AI Solutions Support Lead will ensure production AI solutions remain stable, performant, compliant, and aligned to evolving business needs. This role acts as the central coordination point between AI engineering, Data Science & AI Delivery, Data Engineering, BTS, business stakeholders, and governance teams to ensure AI solutions continue to deliver measurable value throughout their lifecycle. \nThe role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior business stakeholders. \nWhat will you do in this role?\nOwn Production AI Solutions\nAssume operational ownership of AI solutions following successful deployment and handover from delivery teams.\n\nEstablish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures. once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over to support team), monitoring dashboards, support ownership, escalation paths, defect management, and release evidence\n\nEnsure clear ownership, accountability, and service management practices are in place for all production AI solutions.\n\nMaintain an accurate inventory of supported solutions, dependencies, business owners, and support requirements.\n\nLead AI Support & Incident Management\nCoordinate investigation and resolution of production issues affecting AI solutions.\n\nManage defect remediation activities and oversee the delivery of code fixes through internal and partner engineering teams.\n\nAct as the primary point of coordination during major incidents impacting AI services.\n\nEnsure issues are identified, triaged, prioritised, communicated, and resolved effectively.\n\nSupport post-incident reviews and implementation of preventative actions.\n\nMonitor Solution Performance & Effectiveness\nOwn monitoring frameworks to assess solution performance, reliability, usage, accuracy, cost, and value realization.\n\nMonitor AI outputs for signs of performance degradation, model drift, bias, fairness concerns, or changing business effectiveness.\n\nEnsure solutions continue to meet business objectives, operational requirements, and governance standards.\n\nIdentify optimisation opportunities and drive continuous improvement activities.\n\nDrive Continuous Improvement & Enhancements\nOwn and manage enhancement backlogs for production AI solutions.\n\nCoordinate development and deployment of approved enhancements.\n\nEnsure solutions evolve in line with changing business processes, regulatory expectations, and technology capabilities.\n\nSupport release planning and production deployments.\n\nCollaborate Across Technology & Data Teams\nWork closely with the broader Data Science & AI Delivery team to ensure effective transition of solutions into support.\n\nPartner with Data Engineering teams to maintain data pipelines, integrations, and platform dependencies.\n\nCollaborate with BTS teams to align with enterprise support processes, infrastructure standards, change management, and operational controls.\n\nCoordinate activities across internal and external delivery teams to ensure service excellence.\n\nGovernance, Risk & Compliance\nEnsure AI solutions operate in accordance with AXIS AI governance policies and standards.\n\nSupport periodic reviews of AI solutions to confirm continued appropriateness, effectiveness, transparency, and risk management.\n\nMaintain appropriate operational documentation, support evidence, and audit artefacts.\n\nContribute to governance forums, operational reviews, and risk assessments where required.\n\nWhat success looks like\nSuccess in this role will be measured through:\n\nHigh availability and reliability of production AI solutions.\n\nTimely resolution of incidents and defects.\n\nStrong stakeholder satisfaction with AI services and support.\n\nEvidence that AI solutions continue to deliver expected business outcomes.\n\nEffective monitoring and management of performance, fairness, bias, drift, and operational risk.\n\nDelivery of enhancements and continuous improvements aligned to business priorities.\n\nSmooth transition of solutions from delivery into operational support.\n\nWell-managed support teams and partner resources.\n\nAbout You\nYou are an organised, technically strong leader who enjoys operating at the intersection of technology, operations, and business value. You have experience supporting complex production systems and can confidently coordinate multidisciplinary teams to resolve issues and drive continuous improvement. \nYou combine strong technical understanding with excellent communication and stakeholder management skills, enabling you to translate business priorities into practical operational outcomes. \nSkills & Experience\nEssential\nSignificant experience supporting, operating, or maintaining production AI, machine learning, analytics, or data-driven solutions.\n\nStrong understanding of AI solution lifecycles, including deployment, monitoring, maintenance, and enhancement.\n\nExperience leading technical teams and coordinating third-party delivery partners.\n\nStrong incident management and problem-solving capabilities.\n\nExperience managing application support, service management, or operational delivery functions.\n\nStrong understanding of data platforms, APIs, cloud environments, and software delivery practices.\n\nExperience working with Agile delivery methodologies and DevOps practices.\n\nExcellent stakeholder management and communication skills.\n\nAbility to prioritise effectively and manage multiple initiatives simultaneously.\n\nStrong organisational and leadership capabilities.\n\n Desirable\nExperience supporting Generative AI, machine learning, large language model (LLM), or agentic AI solutions.\n\nExperience with Azure AI, Databricks, Microsoft Copilot Studio, Azure OpenAI, Foundry, or similar AI technologies.\n\nUnderstanding of Responsible AI principles, model monitoring, bias management, and AI governance requirements.\n\nExperience within insurance, financial services, or other highly regulated industries.\n\nFamiliarity with ITIL, Service Management, or Site Reliability Engineering practices.\n\nWorking Arrangements\nThis role forms part of the operational backbone of AXIS' AI capability. \nGiven the critical nature of production support responsibilities, occasional out-of-hours work, including evenings and weekends, may be required to support incident resolution, production deployments, testing activities, or other business-critical operational events. \nRole Factors:\nIn this role, you will typically be required to:\nAttend your local office at least three (3) days per week to meet and build relationships with colleagues and the wider business.\nEngage in company activities to grow your network and build a strong team culture.\nWhat we offer:\nFor this position, we currently expect to offer a base salary in the range of $175,000 - $200,000 USD (New York, NY), $110,000 - $130,000 CAD (Halifax, Nova Scotia) Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. \nIn addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more. \nWhere this role is based in the United States of America, this role is Exempt for FLSA purposes.\nThis posting is for an existing vacancy.","description_format":"text","description_chars":9659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-27T18:40:25Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.779,"p_room":0.55,"age_days":40,"expected_fill_days":37,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/axis-capital-ai-solutions-support-lead","json_url":"https://alion.io/job/axis-capital-ai-solutions-support-lead.json","meta":{"generated_at":"2026-10-18T15:44:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772214},"rest":"https://alion.io/mcp/rest/get_company?id=1772214"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxis-capital-ai-solutions-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxis-capital-ai-solutions-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxis-capital-ai-solutions-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axis-capital-ai-solutions-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxis-capital-ai-solutions-support-lead"}]}