{"id":3897792,"url":"https://alion.io/job/axis-capital-delivery-lead-operations-transformation","title":"Delivery Lead - Operations Transformation","company":{"id":1772214,"name":"AXIS Capital","domain":"axiscapital.com","url":"https://alion.io/company/axiscapital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Halifax, Canada","Princeton, United States","New York, United States","Canada"],"countries":["CA","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T23:38:57Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T06:50:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.\nAt AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.\nAll qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.\nJob Description: Delivery Lead - Operations Transformation\nHow does this role contribute to our collective success?\nThe Delivery Lead - Operations Transformation is an outcome-oriented delivery leader accountable for ensuring the Global Operations Transformation delivers measurable business results. The program is a multi-year effort to modernize underwriting operations capabilities, simplify and standardize ways of working, embed AI and automation, and deliver sustainable operational efficiencies across AXIS's businesses and regions globally. This role owns the integrated transformation outcome, including the benefits case, operating model change, and adoption.\nReporting to the Strategic Delivery Lead - COO, this role works directly with the Operations leaders in North America (NA), Global Markets (GM), and Reinsurance (Re) to shape transformation priorities, make commercially sound trade-offs, and ensure that changes to process, organization, technology, data, and AI come together as one integrated business change. The Delivery Lead brings a business-first perspective, connecting investment decisions to operational and financial outcomes and holding the program to account for realized benefits.\nWhat will you do in this role?\nShape the Transformation Agenda with Operations Leaders\nPartner directly with the Operations leaders in NA, GM, and Re to translate the Operations Transformation strategy into an outcome-based roadmap with clear business objectives, priorities, and success measures.\nSupport Operations leaders with business priorities and decisions, process ownership and operational performance, and leading their teams through change to achieve the desired business outcomes.\nAct as the integrator across businesses and functions, ensuring changes to process, people, controls, and technology are coordinated as one coherent transformation.\nWork with stakeholders to appropriately prioritize, sequence, and make investment decisions, focusing effort where it creates the greatest operational and financial value.\nBalance global standardization with the distinct regulatory, market, and operational needs of each business, sequencing change to manage risk and accelerate value.\nBuild alignment among senior stakeholders on priorities and trade-offs, and ensure decisions are made, documented, and acted on.\nOwn the Benefits Case and Value Realization\nEstablish operational baselines and a clear benefits case covering productivity, capacity, cost, quality, and turnaround time.\nAgree benefit targets and ownership with business owners, and maintain a benefits register that links initiatives to measurable results.\nTrack and evidence benefits realization, intervening early when value is at risk and ensuring benefits are reflected in business plans and budgets.\nOversee transformation investment in partnership with Finance, ensuring spend is directed toward the highest-value outcomes.\nLead Operating Model Change and Adoption\nLead the design and implementation of target operating model changes across process, organization, roles, controls, and ways of working.\nEnsure AI and automation are embedded into how work is done, so that new capabilities improve operational performance rather than simply being deployed.\nPartner with business owners and change management teams on change impact, readiness, communication, training, and adoption across regions.\nMeasure adoption and sustainment, and remove barriers until new ways of working are fully embedded.\nIntegrate Business and Technology Change\nWork with the Value Stream and Technology delivery organization to align technology, data, and AI delivery with transformation priorities and outcomes.\nPartner with the Value Stream and Technology delivery organization on solution design, build, test, and release; backlog, sprint, and release management; engineering quality; technology delivery resources and vendors; and application and platform health.\nClearly articulate business outcomes, requirements, acceptance criteria, and value expectations, and ensure solutions include appropriate human oversight and controls.\nInform build vs. buy decisions by assessing options against business value, cost, time to value, scalability, and risk.\nPrioritize AI and automation opportunities, such as submission intake, workflow orchestration, knowledge access, and decision support, based on business value and readiness for adoption.\nServe as the business-facing point of accountability for transformation partners, partnering with Procurement on vendor selection and performance against outcomes.\nProvide Outcome-Focused Governance and Transparency\nProvide concise, outcome-focused reporting to the Strategic Delivery Lead - COO, sponsors, and senior leadership, centered on benefits, adoption, and key decisions.\nSurface material risks, dependencies, and trade-offs early, and escalate to the appropriate decision-makers.\nPartner with Risk, Compliance, Legal, and Internal Audit to ensure changes maintain effective operational controls, including underwriting authority and regulatory requirements across jurisdictions.\nSuccess Measures\nMeasurable, evidenced benefits realized against the benefits case, including improvements in productivity, capacity, cost, quality, and turnaround time across NA, GM, and Re.\nSustained adoption of operating model, process, AI, and automation changes, with new ways of working embedded in day-to-day operations.\nStrong confidence and engagement from Operations leaders, sponsors, and senior stakeholders, with timely, well-informed decisions on priorities and trade-offs.\nClear accountabilities between business owners, the Value Stream and Technology delivery organization, and the transformation team, with no duplication of delivery effort or governance.\nTransformation investment directed to the highest-value priorities, with spend tracked transparently against benefits.\nNo material control issues or audit findings arising from transformation changes.\nAbout you:\nWhat you need to have:\nExperience and Qualifications\nBachelor's degree required.\n10+ years of experience leading business transformation, operational change, or benefits-driven programs, with substantial experience in insurance or reinsurance.\nKnowledge of insurance operations, ideally including underwriting operations, policy administration, and the operating realities of specialty insurance and reinsurance businesses.\nProven track record delivering measurable business outcomes and benefits from complex, cross-functional transformations spanning operating model, process, and technology change.\nStrong commercial and financial acumen, including building and tracking benefits cases and linking investment to operational and financial results.\nDemonstrated ability to influence and align senior business leaders, including working directly with Operations and business heads across multiple regions and regulatory environments.\nExperience embedding process improvement, automation, data, or AI-enabled solutions into operations, including the related control and change implications.\nExperience working effectively with technology and delivery organizations while maintaining clear role boundaries.\nExcellent executive communication skills, with the ability to frame complex trade-offs clearly and concisely.\nKey Capabilities\nOutcome orientation: Focuses on business results and benefits realization rather than activity, and measures success by sustained operational and financial impact.\nInsurance and commercial judgment: Understands how insurance and reinsurance operations create value and makes sound, commercially grounded trade-offs.\nSenior stakeholder influence: Builds trust with senior Operations and business leaders, drives decisions, and aligns stakeholders across businesses, functions, and geographies without relying on direct authority.\nOperating model and change leadership: Designs and embeds sustainable change across process, people, controls, and technology, and drives adoption.\nOwnership and accountability: Takes end-to-end ownership of transformation outcomes, holds partners to commitments, and escalates early and constructively.\nAI and digital acumen: Understands how AI, automation, and data can improve operations and what it takes to deliver and adopt them responsibly.\nClear communication: Provides concise, transparent reporting and tailors messages for executive, business, and technical audiences.\n\nWhat we prefer you to have:\nRole Factors: In the office three days per week. Flexibility to work across time zones and travel internationally as required.\n\nWhat we offer:\nFor this position, we currently expect to offer a base salary in the range of $80,000 - $100,000; $100,000 - $135,000 CAD. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.\nIn addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.\nThis posting is for an existing vacancy.","description_format":"text","description_chars":10318,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-06T23:38:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":45,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/axis-capital-delivery-lead-operations-transformation","json_url":"https://alion.io/job/axis-capital-delivery-lead-operations-transformation.json","meta":{"generated_at":"2026-11-12T16:11:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772214},"rest":"https://alion.io/mcp/rest/get_company?id=1772214"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxis-capital-delivery-lead-operations-transformation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxis-capital-delivery-lead-operations-transformation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxis-capital-delivery-lead-operations-transformation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axis-capital-delivery-lead-operations-transformation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxis-capital-delivery-lead-operations-transformation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3897792}},{"tool":"search_jobs","arguments":{"company":"axiscapital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3897792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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