{"id":3401211,"url":"https://alion.io/job/axis-communications-director-technical-services-apac","title":"Director, Technical Services - APAC","company":{"id":4200,"name":"Axis Communications","domain":"axis.com","url":"https://alion.io/company/axis-communications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":14,"ghost_share":0,"stale_share":0.357,"repost_share":0.143,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Melbourne, Australia"],"countries":["SG","AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":202000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:32:41Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T06:43:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nDirector, Technical Services - APACJob Description\nPosition: Director, Technical Services - APAC\nRemit: Asia Pacific\nLocation: Singapore (hybrid) or Australia (primarily on-site, with some flexibility possible)\nTravel: Occasional travel is expected, including regional visits across APAC and periodic meetings or conferences in Lund, Sweden. Virtual meetings will be used wherever practical.\nWe’re looking for a strategic, customer-focused leader to build a scalable Technical Services organization that helps customers and partners succeed with Axis solutions. You’ll balance regional needs with global alignment, develop strong leaders and use technology to improve support, while partnering with Sales to build customer confidence and enable growth.\nWhat you’ll do\nSet the direction for APAC Technical Services and turn strategy into practical plans.\nEvolve the support model, team structure and capabilities to meet changing business needs.\nAlign regional teams with global Technical Services and HQ.\nImprove customer and partner support, escalations and service consistency.\nExplore AI, automation and self-service to enhance service quality and productivity.\nPartner with Sales and channel teams to support customer success and share valuable customer insights.\nDevelop Technical Services leaders and teams and report on performance and improvement opportunities.\nWhat you’ll bring\nStrong leadership experience in B2B technical support, technical services or service delivery.\nExperience leading managers and technical teams across multiple locations or markets.\nKnowledge of IT infrastructure, including servers and networks; security-industry experience is an advantage.\nA track record of improving support operations while balancing customer and business needs.\nA customer-success mindset and the ability to influence across Sales, partners and global teams.\nConfidence leading critical customer escalations and developing people.\nThis is an opportunity to shape a regional function, strengthen customer and partner outcomes, and build a modern Technical Services organization for APAC’s future.\nWhy join Axis?\nShape the future: Lead the evolution of Technical Services across APAC.\nMake a difference: Improve customer and partner success.\nEnable growth: Partner with Sales to help customers get more value from Axis solutions.\nDrive innovation: Advance support through smarter service models, AI and automation.\nBuild strong teams: Develop a skilled, high-performing regional organization.\nWhat we have to offer\nWhen you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering:\nPositive work environment where your voice matters. We are recognised by the Great Place to Work certification.\nTeam Fika-Swedish for: Making time for friends and colleagues to grab a coffee and something to eat-we value team connection and collaboration.\nCommitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact. \nAccess to learning and development opportunities.\nCountry-specific employee benefits that may include Group Health Insurance, gym or home internet allowance.\nFree counselling services to you through our Employee Assistance Program.\nTo Apply\nPlease submit your resume outlining your suitability to the role. Early applications are encouraged as shortlisting will occur on a rolling basis.\nType of Employment\nPermanent EmploymentPosting End Date\n2026-11-26Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.\nAbout Axis Communications\nWe enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.\nWith around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.\nLet´s create a smarter and safer world\nFor more information about Axis, please visit our website www.axis.com.\nListen to Axis Communications Playlist","description_format":"text","description_chars":4497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-28T14:32:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:10","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/axis-communications-director-technical-services-apac","json_url":"https://alion.io/job/axis-communications-director-technical-services-apac.json","meta":{"generated_at":"2026-10-29T14:41:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4200},"rest":"https://alion.io/mcp/rest/get_company?id=4200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxis-communications-director-technical-services-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxis-communications-director-technical-services-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxis-communications-director-technical-services-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axis-communications-director-technical-services-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxis-communications-director-technical-services-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3401211}},{"tool":"search_jobs","arguments":{"company":"axis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3401211},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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