{"id":3476692,"url":"https://alion.io/job/axis-communications-technical-services-representative-tier-1-german-speaker-fluent","title":"Technical Services Representative – Tier 1, German speaker (fluent)","company":{"id":4200,"name":"Axis Communications","domain":"axis.com","url":"https://alion.io/company/axis-communications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0.154,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lund, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-29T18:59:51Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T22:36:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nTechnical Services Representative - Tier 1, German speaker (fluent)Job Description\nAxis Communications is a leading technology company committed to fostering an inclusive and diverse work environment. We are thrilled to announce an exciting job opportunity within our Technical Services team. We are looking for a German-speaking Technical Services Representative to join our team in the Middle Europe region.\nRole Overview: As a Technical Services Representative, you play a crucial role in delivering exceptional support to our partners and customers. You work closely with Technical Services Engineers, Reverse Supply Chain, and other internal stakeholders to provide product-specific assistance within the support flow for Return Material Authorization (RMA) and technical guidance.\nYour responsibilities include approval, follow-up, coordination, and clear communication with customers and RMA partners. You are also expected to perform initial technical troubleshooting, which makes an interest and basic IT or hardware knowledge a strong advantage in this role.\nYou will handle cases through different support channels, including phone and web support, which is a core part of the position. Together with your Tier 1 colleagues, you will also be part of the EMEA Technical Services Representative virtual team, supporting and handling RMA-related inquiries across the EMEA region when needed.\nJoin our dynamic team of approximately 50 professionals based in Lund, Sweden.\nResponsibilities of the Technical Services Representative:\nTier 1 Support: Provide high-quality frontline support to our partners and customers in the Middle Europe region. This includes responding to inquiries, performing basic troubleshooting, and ensuring issues are resolved in a timely and professional manner.\nRMA Process: You will take a leading role in handling RMA cases and in improving support workflows by identifying gaps, providing insights, and ensuring a coordinated approach across departments. Supporting your regional TSR colleagues will also be a natural part of your work.\nMultichannel Communication: Interact with both external and internal stakeholders across multiple channels, including web-based ticketing, phone, and chat. Strong communication skills are essential to provide timely, accurate, and exceptional service.\nYour key objectives will include:\nRMA Authorization: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case once it has been classified to go via the RMA Workflow.\nProduct System Assistance: Assist customers with product system navigation, including guidance during first-time installations. \nHardware Troubleshooting: Assist customers with light hardware troubleshooting to identify potential issues and determine whether a unit requires repair or replacement.\nInvoicing Support partners & customers with invoicing questions.\nSupport and Development: Provide support for RMA-related tasks and technical issues while continuously improving and deepening your knowledge in both areas.\nTake a look at your future team behind the scenes by clicking/pasting this link:\nhttps://youtu.be/7IhTip6pfMA\nQualifications for the role\nAs a Technical Services Representative, we seek individuals with the following attributes:\nEffective Communication and Problem-Solving Skills: The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success.\nCustomer-Centric Approach: Understand the customer’s perspective and deliver exceptional service while being responsible. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.\nLanguage Proficiency: Fluent level in German & Excellent level in English. Proficiency in Dutch and/or another language is an added advantage.\nPractical experience gained from working in the IT industry & Customer support.\nStrong technical Interest is merited.\nBenefits:\nDaily breakfast provided.\nEnjoy the classic “Swedish Fika” tradition every Friday\nAccess to physical training gym\nComprehensive insurance coverage\nRobust onboarding program\nJoin the Axis Team: A Multicultural Environment of Innovation\nAs a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.\nReady to Make an Impact?\nWhile “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.\nType of Employment\nTrial of Qualifications (Fixed Term)Posting End Date\n2026-11-13Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.\nAbout Axis Communications\nWe enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.\nWith around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.\nLet´s create a smarter and safer world\nFor more information about Axis, please visit our website www.axis.com.\nListen to Axis Communications Playlist","description_format":"text","description_chars":5960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":true},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-29T18:59:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:9","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/axis-communications-technical-services-representative-tier-1-german-speaker-fluent","json_url":"https://alion.io/job/axis-communications-technical-services-representative-tier-1-german-speaker-fluent.json","meta":{"generated_at":"2026-11-01T05:57:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4200},"rest":"https://alion.io/mcp/rest/get_company?id=4200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faxis-communications-technical-services-representative-tier-1-german-speaker-fluent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faxis-communications-technical-services-representative-tier-1-german-speaker-fluent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faxis-communications-technical-services-representative-tier-1-german-speaker-fluent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/axis-communications-technical-services-representative-tier-1-german-speaker-fluent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faxis-communications-technical-services-representative-tier-1-german-speaker-fluent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3476692}},{"tool":"search_jobs","arguments":{"company":"axis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3476692},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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